- EV repairs and ADAS recalibration among key selection criteria
- Two national suppliers and six regional groups have been chosen as repair partners
- Bodyshops are required to be able to provide green parts
Allianz Insurance is appointing its new Approved Repairer Network (ARN) for motor claims, having selected repairer partners best placed to keep pace with the vehicle technology revolution.
During the tender process, the commercial insurer looked closely at bodyshops’ facilities, equipment and skills to repair electric vehicles and to recalibrate ADAS (Advanced Driver Assistance Systems).
Allianz also carefully reviewed customer experience, in particular key-to-key times and progress updates, as well as repairers’ sustainability efforts.
The new network, effective 1 November, is made up of two national suppliers and six regional groups to implement a more locally-focused approach.
To choose its new partners, Allianz analysed the challenges facing the repair sector, from parts inflation to skills shortages to technical innovation, and identified those bodyshops best equipped to take them on. Technological considerations were particularly important because lease vehicles make up much of Allianz’s fleet book and tend to be less than four years old. That is why all selected suppliers can repair electric vehicles and most sites have in-house ADAS recalibration.
Allianz also decided to work with repairer groups that are certified carbon neutral or working towards it, and whose methods prioritise repairs over replacement. The insurer requires its approved bodyshops to be able to offer green parts – when available and with customer acceptance.
Allianz hopes brokers will encourage customers to take advantage of the approved network. Repairers have delegated authority, which prevents delays. Competitive contractual rates are in place, resulting in reduced costs, and approved repairers guarantee the work for the lifetime of ownership.
Colin Davies, head of supplier services for claims at Allianz Insurance, commented:
“We know that our customers expect a high-quality repair with minimal vehicle off-road time and that’s why we placed such focus on technological capabilities and repairer processes. We’re confident our new partners, with their regional footprint, their skills, their ethos, will deliver a market-leading repair proposition and high customer satisfaction.”
The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.
About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.
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