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Making a motor vehicle claim

Find out how to get in touch with us and what we'll need from you
Please read what we'll need ↓ before you start making your claim to make the process as quick and easy as possible.
If you are a Broker or Fleet Manager, you can notify new and track existing commercial motor claims, via the Allianz Claims HubNot registered, request access now using our online form.
Book an appointment with Autoglass by calling

0844 875 2490

We'll do our best to put things right.

So that we can get your claim moving quickly, please provide us with the following information when reporting a claim:

  • The driver's details, including their name, date of birth, occupation and home address
  • Distance from the driver's home to the workplace (whether that's the main office, a branch office or a depot). If the driver works from home, state this instead.
  • The duration that the driver has held a full UK driving licence, their previous claims history, plus whether they have any previous convictions (and, if so, what they were)
  • Any medical conditions that the driver may suffer from
  • Vehicle registration, make and model
  • Details of any lease/financial company interest
  • How, where and when the incident happened
  • The nature of the damage and/or injuries
  • Name and contact details for other people involved and witnesses (if applicable)
  • The police collision report, traffic case/crime reference number and/or name of the police officer or constabulary involved (if applicable)
or write to: 
Allianz Claims
PO Box 10509

51 Saffron Road
Wigston, LE18 9FP
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
This promotional material is intended for insurance broker use only and no-one else should rely upon it.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.