Save time on the phone by starting your home insurance claim online.

Give us as much detail as you can. We’ll then call you back within one working day to check everything and talk you through what happens next.

If you’re claiming for theft, loss or vandalism, you’ll need to talk to the police before you start your claim.

Email us at

Or post it to Allianz Claims, PO Box 10509, 51 Saffron Road, Wigston, LE18 9FP.

Make sure you fill in everything marked with *

About your home insurance claim
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What does this mean? If, for example, you can't use your only bathroom, or kitchen at your home, or it is unsafe to remain in the property.

If you have added the 24 hour emergency home assistance option to your policy and require urgent assistance, please call the emergency helpline on 0208 603 9439. Helpline staff will advise what to do next, arrange for contractors to come to your home and provide overnight accommodation if your property is uninhabitable.

If you do not have the home emergency option added to your policy, please call us on 0344 893 9608 (lines are open 24 hours a day seven days a week).

Your details
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Policy number This is the 8 or 9 digit number that you will find on your Allianz Insurance policy documents.
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House number or name Please enter the house number or name of the property covered under your policy
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Postcode Please enter the postcode of the property covered under your policy.
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We'll send a confirmation When you submit your claim, we’ll send you an email to confirm we’ve got it. It’s important you provide us with the correct email address to prevent your personal information getting sent to anyone else
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Opening times We will contact you about your claim within one working day. We're open between 8am and 6pm Monday to Friday (except for Bank Holidays), and 9am to 1pm on Saturdays.
About what happened
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Incident Details Please can you tell us as much as you can, including what you think caused any damage. You can upload photos of the damage in the section below.
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What's this? This is the date of the incident which caused the damage or loss. If you're not sure of the exact date, an approximate date or even the day you discovered the damage or loss will be fine.
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What is this for? We will use this as general guidance to get your claim started, so don't worry if you're not sure.
Previous address
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Why are we asking this? We need to ask our customers for any previous addresses they've had over the last 5 years, by providing this information now means it will take less time running through the claim when we call you with the next steps.

Please provide us with any other addresses you have had in the last 5 years.

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For flats Please include the flat number if applicable.
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Please enter a date We need to know the year and month you moved to this address. Don't worry if you don't know the exact day.

How long did you live at this address?

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Select your documents

Tips for uploading files

  • You can include up to 10 documents per submission. If you would like to send more please submit another form.
  • There is a 20 megabyte (MB) limit per submission.
  • We can accept Images (JPEG, TIFF and PNG), Documents (Word DOC/DOCX and PDF), Spreadsheets (Excel XLS and XLSX) and compressed ZIP files.

Total submission size: 0.0 MB of 20 MB limit