Thanks for choosing to use our online form to get your claim started.

If you need help call us on 0344 893 9606. We’re open 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays.

Give us as much detail as you can. We’ll then call you back within one working day to check everything and talk you through what happens next.

If you’re claiming for theft, loss or vandalism, you’ll need to talk to the police before you start your claim.

If anyone else involved gets in touch with you, it’s best not to respond to them. Please pass their letters or emails on to us straight away.

Email us at

Or post it to Allianz Insurance, 500 Avebury Boulevard, Milton Keynes, MK9 2XX.

If you bought your insurance from a broker, for example The AA or Swinton, but it's underwritten by Allianz, use our broker online form to make your claim.

Please note that fields marked with asterisk (*) are mandatory.

About your car insurance claim

If you've added the windscreen cover option to your policy and your windscreen or other glass in your car has been damaged, please call our windscreen supplier Autoglass on Freephone 0800 167 7180 (lines are open 24 hours a day seven days a week).

If you are making a claim for an accident in which someone was injured, or involved a pedestrian or cyclist, it is very important that we get your claim information as quickly as possible. Please call us on 0344 893 9606 (lines are open 24 hours a day, seven days a week).

Your details
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What is this? This is the 8 or 9 digit number that you will find on your policy documents.
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We'll send a confirmation When you submit your claim, we’ll send you an email to confirm we’ve got it. It’s important you provide us with the correct email address to prevent your personal information getting sent to anyone else
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Opening times We will contact you about your claim within one working day. We're open between 8am and 6pm Monday to Friday (except for Bank Holidays), and 9am to 1pm on Saturdays.
Driver and incident details
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What's this? This is the date of the incident which caused the damage or loss. If you're not sure of the exact date, an approximate date or even the day you discovered the damage or loss will be fine.
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Where were you? Please give as much detail about the location of the incident as you can, including things like road names, landmarks and which way you were travelling.
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What happened? Please tell us exactly how the incident happened, including why you think it happened.
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Who was at fault? Please tell us who you think was responsible for the incident. If you're not sure, we can run through what happened when we call to help with your claim.
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What's this? Please indicate if the driver of your car at the time of the incident has been convicted of any motoring offences, or received any fixed penalty notices, within the last 5 years. You don't need to tell us if you went to a Speed Awareness course instead of receiving a conviction or fixed penalty points.
Previous claims
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What's this? Please tell us about all claims regardless of whose fault it was or whether the claim was made against you or not.
Information about your vehicle
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Is the vehicle driveable? You shouldn't attempt to use your car if you think it is unsafe to drive. If, for example, any exterior lights are damaged, there are leaking fluids, or your ability to steer, brake and the driver's ability to see have been affected by the incident
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Damage: Please describe the damage to your car in as much detail as you can.
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Injuries: If you or anyone with you was hurt, please describe the injuries in detail for us.
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Are you registered for VAT? If you’re VAT registered and your claim involves goods or services that charge VAT, you’ll be invoiced directly for the VAT. You can reclaim this as long as you sometimes use your car for business.
Third party details

Please provide us with the details you have about each person that was also involved in the accident

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Damage to other cars or the surrounding area: Please describe the specific damage to other cars, if there was any. Please also tell us about anything that happened to things nearby, for example damage to property.
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Pedestrian or cyclist injuries: If a pedestrian or cyclist was hurt, please describe their injuries in as much detail as you can.
Police details
Witness details
Additional details
Select your documents

Tips for uploading files

  • You can include up to 10 documents per submission. If you would like to send more please submit another form.
  • There is a 20 megabyte (MB) limit per submission.
  • We can accept Images (JPEG, TIFF and PNG), Documents (Word DOC/DOCX and PDF), Spreadsheets (Excel XLS and XLSX) and compressed ZIP files.

Total submission size: 0.0 MB of 20 MB limit