Published: 14 November 2025
FOR INTERMEDIARIES ONLY
Fake staff, false claims: How to spot and stop insurance scams
Staff impersonation and fraudulent claims processing are deceptive practices where individuals pose as legitimate employees or manipulate claims to extract money or benefits unlawfully.
These tactics can severely impact brokers, leading to financial losses and reputational damage.
What are the risks of this type of scam?
The risks of staff impersonation and fraudulent claims include compromised customer relationships and potential legal liabilities.
Brokers must be vigilant to safeguard their operations and maintain credibility.
How do I protect my business from staff impersonation?
- Identity verification: set up strong identity checks for all communications and transactions to make sure of authenticity.
- Staff training: provide regular training sessions for employees to help them identify and report any suspicious activities.
- System security: strengthen cybersecurity measures to safeguard sensitive information from unauthorised access.
- Customer awareness: keep customers informed about potential scams and encourage them to verify any communications they receive.
- Incident response plan: have a clear plan in place to swiftly tackle any suspected fraudulent activities.
By adopting these strategies, you can protect yourself and your customers from fraudulent activities.
Support for brokers
Matt Crabtree, Head of Financial Crime Intelligence and Investigation Strategy, Allianz UK, explains, "Addressing staff impersonation and fraudulent claims is crucial for safeguarding our industry.
"Our dedicated fraud team is always ready to support brokers in navigating these challenges and maintaining a secure environment for all."
More information
We understand the importance of protecting our brokers and their customers against fraud. Discover our podcast, videos, articles and resources which contain advice on the different types of fraud, and how to spot and prevent scams. Read our fraud awareness page for brokers to help you and your customers stay safe.
