If your car's a total loss (or “write-off”) it means one of two things:
Our engineers will assess your car and consider things like:
They'll review all the damage and recommend the safest and most appropriate outcome.
If your policy includes hire car cover for a total loss, you’ll be provided with a replacement vehicle by Enterprise Rent-A-Car for a set period (as shown in your policy documents).
Already have a hire car?
No – your insurance doesn’t automatically carry over. If your car’s a total loss (or “written off”) you'll need to add your new car to your Allianz Online policy before you can drive it.
Just log in to your Allianz account to make the change within 60 days of the write-off. If you don’t, your cover will be cancelled, no refund will be due, and the full annual premium may still need to be paid. For full details, check your policy documents.
If you’re not at fault for the incident and we’ve obtained full admission of liability from the responsible party's insurers, then you won’t have to pay your policy excess.
If we obtain this after we’ve sent you your settlement, we’ll send you a payment for your excess.
Following a total loss claim, we'll record your insurance as a total loss on the Motor Insurers Anti Fraud and Theft Register (MIAFTR). We'll also update the Motor Insurers Database (MID) to show your original car’s no longer insured.
If you want your insurance to continue on another car please log in to your Allianz account to make the change within 60 days of the settlement. If you don't, your policy will be cancelled and we won't refund any premium.
We'll arrange for our salvage partner, Synetiq, to collect your car.
Before collection, please:
If you weren’t able to do this in time, please let us know as soon as possible and we'll ask Synetiq to return your items or arrange for collection.
Phone lines open
Monday to Friday: 8am - 8pm
Saturday & bank holidays: 9am - 5pm
Sunday: 10am - 4pm
Calls may be recorded. For Text Phone: dial 18001 first.
To avoid parking tickets, speeding fines or road tax queries, you need to let the DVLA know you no longer own the car. Your registration document (V5) has a section titled 'Notification of Sale/Transfer to the Motor Trade/Insurer/Dismantler'. In the newer V5s, it’s section nine.
Fill in that section of your V5 using Synetiq's address:
SYNETIQ Limited
Bentley Moor Lane
Adwick-le-Street
Doncaster
Yorkshire
DN6 7BD
Enter 'N/A' in the space for the VAT number and 'Not present' where it asks for the signature of the motor trader. Then sign and date it, the DVLA are happy to accept this.
Detach the slip from the rest of the V5 and send only the slip to the DVLA:
DVLA
Swansea
SA99 1BD
If your car’s written off as a Category S (structural damage) or Category N (non-structural damage), you may be able to keep it.
Give our claims team a call if you'd like to discuss keeping the vehicle – we’ll let you know if it's possible and explain what happens next.
If your car's been written off and you don't want to keep it, you'll need to send us:
If you have a personalised registration number and you want to keep it, you'll need to send the documents to the DVLA first, then on to us when you get them back.
If we know your car has a personalised registration number, we'll send you a separate letter and include a V317 form. If you're keeping the number you'll need to send the letter, completed form and documents to the DVLA.
If our letter hasn't arrived within 7 working days, let us know and we'll send it again.
After 40 days, your car will be sold or scrapped. You'll lose the registration number if it's still recorded against the car. If you intend to keep it, please make sure you contact the DVLA before it's too late.
If you don't want to keep the registration number, and have time to let us know, please call us. If we don't hear from you within 40 days, we'll assume you don't want to keep your personalised plate.
Please call: 0330 678 5577
Phone lines open
Calls may be recorded. For Text Phone: dial 18001 first.
