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Home & Legacy launches online claims portal

Posted: 16 August 2019

High net worth insurance specialist, Home & Legacy, has launched an online household claims portal following broker feedback.

The new service allows customers and brokers to report claims online 24/7 and, in addition, the facility to track the status of a claim online. Brokers will also receive automatic email notifications as soon as a claim is reported.

The changes also mean that policyholders and brokers will benefit from out of hours loss adjuster instruction where necessary and will have the option to upload supporting documents, such as receipts, valuations, photographs and videos.

The new online claims process is offered in addition to Home & Legacy’s already excellent level of personal service provided by its award winning claims team over the phone and via email.

The new offering was developed following broker research carried out by Home & Legacy, which found that 90% of brokers would find a claims reporting portal helpful.

Home & Legacy’s head of claims, Andrew Reid said:

“We listened to broker feedback which demonstrated there is a real appetite to report and track the status of claims online. I am delighted we can now offer even more choice in how our customers and brokers can communicate with us about a claim".

Home & Legacy’s managing director, Barry O’Neill added:

“The launch of our online claims service follows the fantastic success of our e-trading platform, Home & Legacy Online. We saw first-hand how much e-trading has improved transactional efficiency; enabling our team of experts to provide an even better service by adding value to complex underwriting decisions.

“Our broker research also found that 40% of brokers were unsure whether insurance providers could be using technology more effectively to handle claims, which shows that there is an opportunity to differentiate ourselves in this area. Looking ahead, I am confident Home & Legacy will continue to explore innovation in claims, to enable our handlers to focus on delivering added value which our brokers and customers have come to expect from Home & Legacy”.

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