Allianz and LV= GI appoint claims panels following joint review

Posted: 4 May 2021


All three law firms have worked with LV= GI since its last claims review in 2017, and will individually sit on core defendant claims panels covering fraud, motor, property, property recoveries and major losses.

Both Keoghs and BLM have worked with Allianz before. Similar to LV= GI, they will sit on motor, casualty, and fraud panels, with BLM focusing on major losses. Keoghs will also handle recoveries and property claims. New joiner DWF will be able to receive Allianz instructions for all types of cases.

Allianz’s previous legal panel had been in place since 2014. The commercial lines insurer reviewed it in collaboration with personal lines insurer LV= GI to align the service provisions of both businesses.

Eibhlin Swan, head of supply and experts at Allianz Insurance, commented:

Our suppliers play an integral role in delivering our customer journey and I am delighted that we will continue our relationship with Keoghs and BLM and begin a new relationship with DWF. This joint review has allowed us to ensure we are leveraging the benefits of both our businesses and brands to deliver best-in-class service, alongside our new panel, to our customers.

Caroline Johnson, technical claims director at LV= General Insurance, said: 

I’m delighted with the outcome and the opportunity to continue our relationship with a legal panel that shares our passion for delivering for our customers. Our claims legal panel is so important, as it helps us support customers with legal expertise at an incredibly challenging time. The new claims panel has been a joint project with Allianz, and ensures customers across both brands continue to receive great service from us.

Allison Carr, CEO at Keoghs, commented: 

We are delighted to have been appointed to the newly combined Allianz and LV= panel and are tremendously excited to continue our support of both prestigious insurance brands. Both Allianz & LV= have an excellent reputation in the insurance market for delivering outstanding care to their customers, and having provided legal services to both for a number of years now, we look forward to continuing to build on our strong partnership for the future. As the insurance market adapts and changes, we take pride in the fact that Allianz and LV=  have trusted Keoghs to be a strategic partner to help them deliver on their business priorities.

Sir Nigel Knowles, Group CEO at DWF, commented:

"We are delighted to have been appointed to Allianz's legal panel and to have extended our panel status with LV=. This is great recognition for DWF's premium insurance practice and our differentiated proposition in the legal services market. We have already supported LV= for a number of years and are very pleased to build on our excellent existing relationship with this new appointment. I would like to thank the Allianz legal team for entrusting this important work to us and we look forward to working with them to support their strategic priorities."

Matthew Harrington, senior partner at BLM, said:

We have worked alongside Allianz and LV= for many years and have supported them to achieve their promise to be the best for their customers. Being awarded a place on the panel once again will give us an opportunity to support their UK claims strategy further, working with them as they put claims at the heart of their proposition. The insurance claims landscape and the challenges facing insurers and their customers continue to evolve. We are looking forward to building on our valued relationship with Allianz and LV= as together we meet those challenges for the benefit of our clients and their policyholders.

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About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.

*Including non-consolidated entities with Allianz customers.


About Liverpool Victoria General Insurance

  • LV= General Insurance provides car, home, pet, travel, landlord breakdown and home emergency insurance to over 7 million customers in the UK.
  • We’re the UK’s third largest personal lines insurer with just over £2 billion in annual premium income.
  • We offer our products and services directly to consumers as well as through intermediaries, including brokers, affinity partners and IFAs.
  • LV= General Insurance uses the LV= brand under licence from the Liverpool Victoria Financial Services Group and the L&G brand under licence from the Legal & General Group.
  • We are part of the Allianz Group, one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers.
  • The LV= General Insurance newsroom includes links to our news release archive and image library.
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About Keoghs

Keoghs is the legal solutions division of Davies, the multi-award winning specialist professional services and technology business.  Davies delivers operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Davies’ core service lines include: Claims Solutions, Legal Solutions, Insurance Services and Consulting & Technology. Davies has a 4,300 strong team of professionals across the UK, Ireland, Bermuda, the US and Canada with headquarters in the City of London.  Davies’ investors are BC Partners, HGGC, AIMCo (acting on behalf of certain of its clients), and Davies’ employees following BC Partners’ majority investment in March 2021, HGGC’s investment in January 2017 and AIMCo’s minority investment in January 2019. Davies’ programme of digital transformation has seen it successfully launch a range of technology-led solutions in to its insurance and highly regulated markets, including the use of video, drones, robotics and its “Disruptive Thinking” innovation lab that places the power of new ideas in the hands of its people. Over recent years Davies has consistently delivered double-digit organic growth through a combination of growing its solutions with existing clients and adding new partnerships to its business. In September 2020 Davies was named in Sunday Times PwC Top Track 250 as important mid-market contributor to the UK during the pandemic. In the past year Davies has added more than 150 new accounts to its organic platform. In addition Davies has successfully broadened and deepened its operations and digital capabilities via targeted acquisitions. Since the start of 2017 Davies has acquired: Cynergie, CMSL, Ambant, ServiceTick, TLSS, R&Q’s insurance services business, Ember, Direct Group’s claims businesses, Veriphy, USA Risk Group, TMS, GBB, Banwells, Frontier, FWD, ASC, Thornton Group, Keoghs, Codebase8, Citadel & Cedar Consulting, ContactParners, TriPlus, Johnson Claim Service, Vehicle Replacement Group, BMTS, Wakely Actuarial, Northshore International Insurance Services, DMS, NPA, Littleton. More information is available at


About DWF

DWF is a global provider of integrated legal and business services provided through its three offerings of Legal Advisory, Mindcrest and Connected Services. It has approximately 4,000 people and offices and associations located across the globe. The Company became the first Main Market Premium Listed legal business on the London Stock Exchange in March 2019. DWF recorded revenue of £297.2 million in the year ended 30 April 2020. For more information visit:       


About BLM

  • BLM is the leading insurance risk and commercial law specialist in the UK and Ireland. With a turnover of over £100million, we advise insurers, Lloyd’s syndicates, MGAs, brokers, corporate policyholders, professional indemnifiers and other market organisations. 
  • With more than 200 partners and 1700 staff, BLM is instructed on a broad spectrum of legal issues and acts for clients in key sectors such as construction and property, corporate risks, healthcare, insurance and indemnity, leisure, public sector, retail, technology, media and telecoms, transport and the London Market.
  • BLM operates in 13 locations across the UK and Ireland: Belfast, Birmingham, Bristol, Cardiff, Dublin, Edinburgh, Glasgow, Leeds, Liverpool, London, Londonderry, Manchester and Southampton.
  • BLM presently acts for 13 of the top 15 UK insurers and four of the top five global insurers.
  • BLM is a founder member, and UK representative, of Global Insurance Law Connect, an international alliance of insurance law firms launched in June 2017.
  • BLM has diversified with the creation of the Commercial Advisory and Private Wealth business, having brought in a team of 33 lawyers in 2017, which it is now expanding with new hires.

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