How much we pay out in claims, looking after our customers when they need us most.


12% of every premium goes towards the government’s Insurance Premium Tax (IPT). It’s like VAT for insurance.
Our operating costs, our people and the systems we use to help us provide the best services possible.

Businesses need to make a profit in order to survive. It may be surprising to see how this compares to the amount spent settling claims.


Even insurers need insurance. To make sure you’re still protected if something goes wrong for them, insurers all pay into a number of industry compensation schemes.