Our Community

We are committed to operating as a responsible business, taking into account the impact of our activities on society and the environment. We recognise that for our business to continue to grow and be profitable in the long-term it must be sustainable. We therefore have a shared responsibility to address the key environmental, social and governance (ESG) issues relevant to our business and stakeholders.

Our social responsibility strategy aligns with our business mission to be the outstanding competitor in our chosen markets in personal and commercial insurance in the UK, to be the trusted partner by helping people and companies move on and up in life and business.

We will be the trusted partner by:

Serving our customers and combating fraud

By putting the customer at the heart of everything we do, working to continually improve the quality of service we provide and to combat insurance fraud, we aim to build relationships with our customers that are based on trust, so that they recommend us to others.
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Valuing our employees

By engaging our employees, enabling them to develop and ensuring everyone has the same opportunities, we aim to be a great company to work for, which delivers outstanding and innovative products and services to our customers.
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Supporting our communities

By working with the right organisations to challenge the environmental and social issues that impact our business we aim to bring about positive changes for the communities in which we operate.
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Protecting our environment

By reducing our use of natural resources in both our business and our supply chain we aim to reduce our costs and our impact on the environment.
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