In this webinar Kerris delves into the regulatory expectations under the Consumer Duty, highlighting how businesses must raise their standards in customers achieving good outcomes for their customers and protecting them from foreseeable harm - especially those in vulnerable circumstances.
FOR INTERMEDIARIES ONLY
Allianz business support
Exclusive webinar series
2025 Webinars
Our webinar topics
Delivered by industry experts, the series covers key business topics such as HR, marketing and regulation - all designed to support you run your business and grow with us.
ALLIANZ EXCLUSIVE WEBINAR WITH LIVE Q&A
Consumer duty and vulnerable clients
See all of our upcoming exclusive business support webinars
2024 Webinars
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Human rights in business
Human Rights are regularly mentioned in the press, we hear about them often but many of us won't know more than what the title implies - that they are a set of rights that apply to all of us. In this webinar, Kerris covers what Human Rights are, the situations in which they apply and how they relate to business.
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Presenting with confidence
This workshop is designed to enable delegates to project a more professional image by adding polish, interest and panache to their presentations. Delivering a presentation requires skill, professionalism and confidence. Successful presenters can deliver a persuasive and convincing presentation with style and impact, and as a result can achieve their desired response.
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Mental wellness
In this session, Stella delves into the connection of mental health and the insurance industry. Through interactive discussions and practical tips, we'll explore the unique challenges faced and ways to foster a healthy and supportive work culture.
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Identifying and assessing financial competency
Financial competency forms part of the mandatory training topics under the Insurance Distribution Directive. In this session Kerris explores the reasons behind this and what intermediaries and brokers need to know when dealing with and in some circumstances advising customers.
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Cultivating diversity and inclusion in the workplace
Join Kerris as she explores the benefits of diversity in the workplace. She looks at the impact of inclusion on employee engagement and productivity and discuss practical strategies for creating a more inclusive and diverse work environment.
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ESG and the FCA
In November 2022 the FCA announced their refreshed ESG Strategy with the aim to “support the financial sector in driving positive change”. Kerris explores the implications this has for the insurance sector and regulated firms, and what it may mean for future regulation
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Leading through change
Listen as Matt explores how we can plan and implement change in a managed and sustainable way.
He looks at the typical difficulties and challenges created by change and how we can deliver in a positive and effective manner.
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Navigating the complexities of insurance distribution
The Insurance Distribution Directive (IDD), and the FCA, set out the requirements for minimum necessary knowledge of the laws governing the distribution of insurance products, including legislation specific to the industry.
In this session Kerris explores the legislative topics of the Consumer Insurance (Disclosure and Representations) Act (CIDRA) 2012 and the Insurance Act (IA) 2015.
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Decoding financial accouts: insurance and financial statements
In this session Jennifer looks into the subject of a client’s financial report, how to understand it and its importance in helping you advise them. She breaks down a typical financial report and analyses what it can tell us about the business, especially any insurance requirements.
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Senior Manager & Certification Regime - staff conduct rules
This webinar will explore obligations and behavioural standards set under the FCA COCON rules for all staff involved in regulated activities. You'll get an understanding of the background and the context, whilst looking at practicle examples, and what breaches could look like for intermediaries and brokers.
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Neurodiversity in the workplace
Listen to Kerris as she takes a top-level look into the broad spectrum of neurodivergence including Autism Spectrum Disorders, ADHD and Dyslexia. She'll explore the challenges and opportunities neurodiversity presents to both the individual and the organisation. Kerris will also look at the different ways we can better support neurodiverse employees and make the workplace more inclusive.
This webinar will help you:
- define and recognise neurodiversity and the different forms it can take
- learn how to identify and address potential barriers to inclusion for neurodivergent individuals in the workplace
- understand practical strategies and best practices for accommodating neurodiversity and fostering a more inclusive environment where all employees can thrive.
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Code of conduct
Listen as Kerris gives practical insights and understanding about the obligations and behavioural standards for all people involved in regulated activities under the FCA's Code of Conduct (COCON) rules.
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Enhancing your coaching and mentoring skills
If you're a team leader or in a managerial role this webinar aims to explain what coaching is all about. Matt will go through the process of how to prepare and deliver effective coaching together with a look at ways you can be supportive as a mentor. There'll be hints and tips on maintaining a positive environment to allow coaching and mentoring to be well received and effective.
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Understanding data protection
This webinar will give you an overview of the key components of the UK GDPR, Data Protection Act 2018 and the requirements for sound data security in an easily digestible and practical format. The webinar will help you:
- understand the broad requirements of the GDPR and DPA 2018
- have an awareness of procedures that could be implemented to help keep data secure
- know the implications and penalties of falling foul of the rules.
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An overview of conflicts of interest
This webinar provides an overview of the requirements of the Financial Conduct Authority to avoid conflicts of interest and what to do should a conflict arise. Throughout the session Kerris will look at examples of how conflicts of interest can arise and what can be done to effectively and compliantly manage them.
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Anti bribery and corruption
Join Kerris who'll give you practical insight and understanding about workplace bribery and corruption, focusing on the UK Bribery Act 2010. The webinar covers actions for compliance, risk mitigation and the consequences of corrupt practices.
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Smart growth: setting personal goals
Watch Matt who'll help you master the art of the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goal-setting framework to facilitate personal growth and achievement. You'll explore strategies for setting clear and actionable goals, aligning them with your personal aspirations, and developing a roadmap for success.
This webinar will help you:
- understand the SMART framework when setting goals and objectives
- distinguish the different motivators to work towards the success of our goals
- recognise the importance of continious monitoring
- identify the link between personal growth and business success.
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Personal effectiveness and time management
Personal effectiveness involves utilising your resources - energy, skillsets, and motivation - to develop and reach the goals you set for yourself personally and professionally. In this webinar Kerris will explore techniques on how to effectively manage yourself, your time and achieve your goals through creating and maintaining good habits.
This webinar will help you:
- understand what personal effectiveness is and its importance
- recognise some of the key approaches and techniques to enhance your personal effectiveness
- distinguish the differences between good and bad habits and the impacts these can have.
2023 Webinars
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Embedding diversity and inclusion in the workplace
Watch Shalaka Darshane from Business in the Community give an overview of workplace diversity and inclusion, how you can take action to move forward and wider developments in the insurance industry.
Our webinar covers:
- understanding the importance of inclusion
- reflecting on how inclusion plays out in the workplace
- how you can feel more comfortable having conversations about inclusion
- identifying actions you can take to be an ally.
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Supporting vulnerable customers
Watch Kerris from Zing 365 get into the detail of how the law defines someone in a vulnerable state and the guidelines in place to support them. She’ll also explore the impact on the way an insurance policy is transacted when the person buying it is vulnerable. The webinar covers:
- the law and guidelines surrounding vulnerable customers
- data protection and validation of representatives
- dealing with vulnerable people through the process of an insurance policy.
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ESG - what you need to know
Environmental, Social & Governance (ESG) regulation is on the rise globally and goes beyond climate. Find out what it means for you by watching leading provider of training and professional development services, Zing 365, for our exclusive broker webinar. Kerris Earle, training and development manager, helps provide a better understanding the fundamentals of ESG by covering:
- what ESG is and how it's evolved
- the importance of ESG for modern day business practices
- how ESG relates to key stakeholders
- the role that employees play in helping their organisation achieve their ESG goals
- ESG and insurance.
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Employment legislation, legal obligations and employees' rights -
what you need to know
The workplace and the surrounding employment law is continually evolving. For the latest and what it means for your brokerage, watch Joanne Frew, partner and global head of employment & pensions, and Leanne Francis, director of employment and pensions employment law from employment specialists DWF Law LLP. They cover:
- case law and legislation updates
- neurodiversity in the workplace - what neurodiversity means and your legal obligations as an employer
- remote working and employee monitoring - the data protection implications and your employees' rights to privacy
- what's on the horizon
BECOME A SOCIAL MEDIA MASTER
Webinar one: Getting your socials started
Get your socials started and know what great, consistent feeds look like by:
- making the most of social media for your brokerage
- building a consistent and manageable social media presence
- creating a social media calendar to help you plan your posts.
Webinar two: Connecting with your local community
Use your social posts to become more involved in your local community by:
- building great relationships and your brand locally
- choosing and sharing content your community loves
- attracting followers with eye-catching images and the right hashtags.
Webinar three: Being bold
Embrace new content formats to keep your feeds varied and vibrant by:
- going beyond 'text and background' posts with reels, carousels, vox pops, gifs and infographics/explainers
- standing out with a distinctive look and tone of voice
- creating campaigns and threads that keep the conversation going.
Brokers Guide to Social Media
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Cyber - how to protect your business
Our latest Allianz Risk Barometer results show that cyber incidents, such as ransomware attacks or data breaches, are the top risk for businesses globally and in the UK. Insurance is one of the most targeted industries, so it’s important you stay ahead of the game and keep your business, customers’ and employees’ data protected.
Allianz’s cyber information security specialists, Katie Guddemi, senior information security education & training analyst, and Danielle Johnston, threat intelligence manager, provide you with:
- the latest cyber trends based on our insights
- top tips on how to protect your business from cyber-attacks and what you can do to prevent them
ALLIANZ EXCLUSIVE WEBINAR WITH LIVE Q&A
Apprenticeships - why they're a great investment for your business
Apprenticeships offer a cost effective way to invest in professional development, grow talent and develop a motivated, skilled workforce.
The industry-leading financial services specialist apprenticeship provider, Davies Learning Solutions (DLS), provide an overview of the benefits of apprenticeships including:
- how they can help professional development and lead to better staff retention
- the opportunities they offer employees at all stages of their career
- why they're a cost effective solution for staff training and CII qualification
- how they're structured for 'on the job' learning.