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LV= General Insurance Group is now part of Allianz Holdings, so you can now buy personal home and motor insurance through them.
If you previously bought personal insurance through Allianz Direct (previously known as Allianz YourCover), through a broker or corporate partner brand we continue to support claims and complaints.
What can we help you with?
A new customer
Are you looking for new car insurance?
Visit LV= to get a quote.
Visit LV= to get a quote.
A previous or current customer
Before getting in touch, review our frequently asked questions to see if your enquiry has been answered.
Not what you were looking for?
Breakdown assistance
Roadside assistance packages with car recovery from Allianz Assistance.
Car warranty
Three levels of cover available from Allianz Assistance.
Hire car excess
Peace of mind when hiring a car abroad. Single or annual multi-trip policies from Allianz Assistance.
Business motor insurance
Vehicle insurance designed for business cars, vans, taxis and trucks.
FAQs
If you purchased your BMW or MINI car insurance before 4th September 2018 (including if you still have or recently had a BMW or MINI with Allianz your current policy number will start with an XX).
Should you wish to discuss your policy or request a copy of your terms and conditions, please contact Allianz Business Services Limited on: 0330 102 1791, lines are open Monday to Friday 9am-5pm and Saturday 9am-12:30pm. Alternatively you can email CustomerServices1@allianzbusinessservices.co.uk.
Please note that any policies renewing from 8th January 2021 will be invited for renewal by BMW’s new insurance partner. Details will be provided to all customers before their renewal is due. You will receive proof of NCD as part of this process.
Should you wish to discuss your policy or request a copy of your terms and conditions, please contact Allianz Business Services Limited on: 0330 102 1791, lines are open Monday to Friday 9am-5pm and Saturday 9am-12:30pm. Alternatively you can email CustomerServices1@allianzbusinessservices.co.uk.
Please note that any policies renewing from 8th January 2021 will be invited for renewal by BMW’s new insurance partner. Details will be provided to all customers before their renewal is due. You will receive proof of NCD as part of this process.
However, if your car insurance started on or after 4th September 2018 a different insurer has provided the policy. You should be able to find information about this on the BMW website or MINI website.
We’re sorry but we no longer offer new or renewal policies for these brands. All customers with policies should have received information about what will happen to their policy when it was due for renewal in 2020. Details of these brands' other insurance partners can be found at the links below.
If you had a policy with one of these brands and underwritten by Allianz Insurance PLC, with a policy number starting “XU” you can contact the following email addresses for details including your NCD (though not to make or discuss a claim):
- your name, your address, policy reference, details of your vehicle.
Swipe to view more
| Insurance name | Email address | Telephone number |
| VW Car Insurance | insurewithvolkswagen@allianzbusinessservices.co.uk | 03301021818 |
| VW Van Car Insurance | insurewithvwcv@allianzbusinessservices.co.uk | 03301021814 |
| VW Staff Loan Car Insurance | insurewithvis@allianzbusinessservices.co.uk | 03301021815 |
| Audi Car Insurance | insurewithaudi@allianzbusinessservices.co.uk | 03301021811 |
| Seat Car Insurance | 03301021812 | |
| Skoda Car Insurance | insurewithskoda@allianzbusinessservices.co.uk | 03301021813 |
If you have a question the team at LV= will be happy to help. Visit their website to find contact details on how to get in touch.
We’ll be happy to answer any questions about a claim, visit this page to find out how to get in touch.
We’re sorry that you want to make a complaint. Please visit our complaints page for contact details on how to get in touch.
We’ll be happy to answer any questions about your complaint, visit our complaints page on how to get in touch.
You should have been given proof of your No Claims Bonus when your policy ended by email or post. But if not, we’ll be happy to provide this proof.
Get in touch with us at account.legacy@allianz.co.uk and in the email please provide the following information:
- your name
- your address
- policy number
- details of the vehicle insured.
If you bought your policy through a broker, they should be able to provide you with:
- a copy of your last renewal invitation before your policy ended
- cancellation letter if you cancelled the policy mid-term
These should contain details of your No Claims Discount at the point of your policy ending.
Please get in touch with us at account.legacy@allianz.co.uk and provide in the email the following information:
- your name
- your address
- policy number
- details of the vehicle insured.
If you bought your policy through a broker, they should be able to provide you with:
- a copy of your last renewal invitation before your policy ended
- cancellation letter if you cancelled the policy mid-term
These should contain details of your No Claims Discount at the point of your policy ending.
We’re sorry we’re unable to provide any information about insurance policies sold through a broker, but they should be able to help.
We’ll be happy to help with a policy if your broker is no longer able to. You can contact us at account.legacy@allianz.co.uk.
In the email please provide the following information:
- your name
- your address
- policy number
- which broker you purchased the policy through
- details of the vehicle insured.
You can view your policy wording online.
We’ll be happy to answer any questions about a claim, visit this page to find out how to get in touch.
If you have an question about a complaint we’ll be happy to help, visit our complaints page on how to get in touch.
For a copy of our policy wording, visit our online archive.
We’ll be happy to answer any questions about a claim, visit this page to find out how to get in touch.
Or if you have a general question about a policy’s claim history or confirming years of No Claims Discount, get in touch at account.legacy@allianz.co.uk. Normally copies of documentation are reissued by the broker.
If you have a questions about a policy Cornhill Direct should be able to help. You can find out how to contact them on their website.
We’re sorry but we no longer underwrite policies for Ford Insure, so all renewed policies have been with a new insurer since April 2019. To find out more information about the new provider visit the Ford website.
If you have a question about a policy that was underwritten by us but has since ended. Please contact the administrator of Allianz’s Ford policies at the Europa group: service@ford-insure.co.uk.
Couldn't find your answer from our FAQs?
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