Broker support


Coronavirus (COVID-19) information

As the Government takes measures to exit lockdown, we continue to operate our current working from home model for our UK offices. The safety of our employees, customers and brokers whilst providing a high level of customer service remains our top priority. Please visit our information page for help and advice. 
Broker support area provides everything you need to know to be able to trade with us, plus information on key business tools and risk management.
In case there's a 'no-deal' Brexit, we're issuing Green Cards for customers driving within the EEA. If you have any questions, please refer to our FAQs page.
Request a Green Card
Details of any vehicle being held by one of your customers for 14 days or more must be submitted to the Motor Insurance Database (MID).
Supply Vehicle Data
Submit data to ELTO's Employer's Liability Database to help with policy tracing.

Submit ELTO Data
Read our brexit update
Premium Instalment Plan (PIP)

The Allianz Instalment System offers an easy and convenient way of spreading the cost of your customers' premiums.
More information and an application form to be completed by your customer can be found on our Application for Premium Instalment page.
Application for premium instalment plan
imarket Account Reconciliation Centre

Save time and money by providing your statement data online and greatly improve the process for settling your Allianz accounts, helping you manage your cash and credit control processes.

Implementing ARC is simple, all you need is internet access for your accounts staff and to register to imarket first.
Register for iMarket

Once registered to imarket, follow these simple steps:

  • click on Products & Services
  • then Accounts
  • then Getting started
  • then Getting Started with ARC

Insurers and brokers using ARC report a 40% plus saving in time spent on their reconciliation process.

Other benefits include:

  • Rapid transition from paper based processes to a fast electronic flow of information.
  • Improved debt management – ARC enables quick search and sorting of all data on all your accounts and consolidates existing accounts into a single view.
  • Time saving by reducing the peaks and troughs of the monthly cycle. ARC's enquiry facilities with comments and audit trail enable the easy interrogation of entries.
  • Improved broker/insurer communication leading to quicker query resolution through ARC's system notification of activity on accounts and real-time query handling.
  • Process standardisation ARC is an industry solution with consistency of process across all brokers and insurers.
  • It's FREE!
Standard European Consumer Credit Information (SECCI)

To help you meet the FCA's regulatory requirements in providing a pre-contract information sheet (SECCI), we’ve created an online calculator:
Use our SECCI instalment calculator
Become an Allianz agent

Our CII accredited Breakfast Clubs for commercial lines brokers offer a great opportunity to keep up-to-date with hot topics in the insurance industry, through sessions with our subject matter experts.  

Allianz Broker Breakfast Clubs deliver high quality presentations designed to broaden your understanding of the changing market. As an attendee, you can expect some enlightening and entertaining sessions covering a range of subjects including:

  • insurance developments;
  • market insights; and
  • key aspects of cover

For more details on our Breakfast Clubs, please contact your Allianz Business Developer.

Please note: We operate Breakfast Clubs on an invite-only basis.

Agent aftercare

There's four key stages in the process to becoming an Allianz agent, starting with an initial enquiry form so that we can capture key information about your agency.
Stage 1
Complete the initial
enquiry form
Stage 2
You'll be contacted about your enquiry
Stage 3
Submit final details via application form
Stage 4
Sign-off, set-up, and TOBA issued
Initial enquiry form

This process will, ideally, be completed within 6 weeks.

You will need to provide the following information along with your completed application to enable us to approve it:

  • Copy of latest audited accounts (or, if you’re a new start-up, then your business plan will be required)
  • Copy of Professional Indemnity certificate
  • Consumer Credit licence (if applicable)
  • Signed Personal Guarantees for all Directors (which will be sent to you with the application form).
Business insurance schemes

Irrespective of size, every broker will have an account handling team dedicated to their account. Once you have been set up as a new agent, you will be assigned an Account Developer. They will be your first port of call within Allianz and they will provide help for any questions or problems that you may have.

Your Allianz Account Developer will:

  • be in regular contact to actively manage the development of your account
  • talk to you about the opportunities we have available across all of our product lines
  • discuss access to our scheme business and sub-broking arrangements
  • provide you with a prompt and efficient service should you require any assistance
  • support you in developing your business.

The quality of service that we provide to you is important to us, so our Account Developers will try to go the extra mile to ensure that your needs are met.


You will receive regular correspondence from us in the form of campaigns promoting our products and services and documentation updates. We will also keep you abreast of any changes within Allianz and to our products.

These communications will be sent to you via post and email. You will be able to manage your subscriptions with us so that you're receiving only the communications most relevant to you.

We look forward to working with you.

If you have any problems or need any further information, please email us.

Email us
Allianz Broker Breakfast Clubs

Schemes are available across all Commercial lines of business on a delegated or non-delegated basis for groups of clients that have well-established businesses with at least three years claims experience.

You'll be assigned an Allianz scheme handler who will work with you to produce a bespoke insurance package. We have three types of schemes available:

Request an Allianz logo licence

The Employers' Liability Tracing Office (ELTO) is an independent industry body. Its voluntary members comprise of insurers who provide Employers' Liability insurance.

ELTO’s aim is to assist the insurance industry to meet its obligations by aiding those who have suffered injury or disease in the workplace to effectively and efficiently trace the relevant insurer.

Your role, as a broker, is to provide insurers with the necessary policy information to populate the Employers' Liability Database (ELD).

The initial mandatory data we submit to ELTO will be the:

  • policy number
  • policyholder name
  • policyholder address
  • cover start date (for the latest period of cover)
  • cover end date (for the latest period of cover). 

This should be information that is already provided to us as part of our normal business transactions with you.

Since 1st April 2012, in addition to the above mandatory information, you're required to supply:

  • the name of all subsidiary companies insured for Employers’ Liability under the same policy number
  • the Employers’ Reference Number(s) (ERN) of the policyholder and each subsidiary company insured for Employers’ Liability under the same policy, unless exempt.
Go to our EL data submission form

If you need help submitting EL data, please get in touch with your Allianz branch for assistance.

To learn more about ELTO, visit:

We're giving you the chance to provide us with feedback on the issues that matter to you. The insights gathered will help us develop and improve propositions for brokers and customers.

Allianz Broker Voice community members can contribute to our research by taking part in:

Short email
Online focus groups

The methodology we select for each subject matter will be designed to suit the topic and we'll always let you know what we do with your feedback.

Members also get access to exclusive information about what’s happening at Allianz and are the first to see and comment on our latest ideas and insurance products.

To join Allianz Broker Voice, please email us with the following details:

  • Your full name
  • Your company email address
  • Contact telephone number
  • Company agency number (if known)
Once we've verified your details in our system, we'll send a link (that’s unique to you) to a short survey that will allow us to get some more background information about you and your role.
Join Allianz broker voice

If you would like to verify that a phone call or email orginated from either us or the agency conducting reseach on our behalf:

  • log into the Allianz Broker Voice portal and use the details in the 'Contact' tab; or
  • email our Insight team at:
This promotional material is intended for insurance broker use only and no-one else should rely upon it.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.