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Account management
Premium Instalment Plan (PIP)
Frequently asked questions
Customers will receive an immediate acknowledgement email with their reference number when they submit their application. Upon acceptance, the client will receive a further email with their agreement number. We aim to complete this within 7 working days.
Formal documentation will then be issued approximately 10 working days after the client’s acceptance, with a copy sent to yourself.
If you have any questions regarding the premium instalment plan, please contact the instalments team on 0330 102 1820 or by email to creditapplication@allianz.co.uk.
The online application process is suitable for the majority of our customers; however if your customer is unable to complete online or wishes to pay by quarterly or monthly instalments, they will still need to submit a paper application form.
Our paper form doesn’t ask for payment card details as we're unable to accept these details in written format. As part of our improvement to PCI DSS compliance, we’ll no longer be able to enter customer card details on behalf of the cardholder. Instead, the cardholder will need to key in the card details using a touch-tone phone while on a call with our customer service agents. If your customer wishes to pay their instalment deposit by debit or credit card, they'll be informed how to do this by email at the point of submission.
Our online application form is to be completed by the customer. Send them the link to the following page, which contains answers to common customer queries and directions to complete the application:
At present we’re unable to send you a notification that we have received an application from any particular client. However, your client will receive an acknowledgement email.
You should receive your copy of the documentation within around 10 working days of acceptance onto instalments
There is a Q&A for customers on the online application form that may be able to help.
If your customer needs further assistance, please ask them to contact us by calling 0330 102 1820.
They will only need to apply online again if they wish to use a different bank account or if the new policy has a different start or end date from the existing policy.
If they wish to use the same bank account we suggest you call us to discuss on 0330 102 1820.
Where the agent is administering a bank account on behalf of the policyholder, the agent needs to complete the form in their own name "on behalf of" the policyholder. Please ensure they include the policyholder name in the "Applicant Name" field and provide their contact details for correspondence.
If the policyholder is paying the instalments themselves, they need to complete the application.
You’ll need to use our paper form in these circumstances.
Please note these special conditions for quarterly instalments:
- The option to choose an instalment collection date (preferred payment date) is not available; the first collection will need to be made on the date the policy starts.
- We cannot accept late applications for quarterly collections. The application must be submitted within 60 days from the start of the policy.
The address for all instalment post is:
Allianz Insurance plc,
4th Floor,
1 St George’s Square,
Bath Street,
Bristol, BS1 6BA.
We can also accept scanned images of paper application forms emailed to creditapplication@allianz.co.uk.
imarket Account Reconciliation Centre
How do I access ARC?
Once registered to imarket, follow these simple steps:
- click on Products & Services
- then Accounts
- then Getting started
- then Getting Started with ARC
Transforming the UK broker/insurer settlement process
Insurers and brokers using ARC report a 40% plus saving in time spent on their reconciliation process.
Other benefits include:
Standard European Consumer Credit Information (SECCI)
Agency management
Become an Allianz agent
This process will, ideally, be completed within 6 weeks.
You will need to provide the following information along with your completed application to enable us to approve it:
- Copy of latest audited accounts (or, if you’re a new start-up, then your business plan will be required)
- Copy of Professional Indemnity certificate
- Consumer Credit licence (if applicable)
- Signed Personal Guarantees for all Directors (which will be sent to you with the application form).
Agent aftercare
Irrespective of size, every broker will have an account handling team dedicated to their account. Once you have been set up as a new agent, you will be assigned an Account Developer. They will be your first port of call within Allianz and they will provide help for any questions or problems that you may have.
Your Allianz Account Developer will:
- be in regular contact to actively manage the development of your account
- talk to you about the opportunities we have available across all of our product lines
- discuss access to our scheme business and sub-broking arrangements
- provide you with a prompt and efficient service should you require any assistance
- support you in developing your business.
The quality of service that we provide to you is important to us, so our Account Developers will try to go the extra mile to ensure that your needs are met.
Regular correspondence
You will receive regular correspondence from us in the form of campaigns promoting our products and services and documentation updates. We will also keep you abreast of any changes within Allianz and to our products.
These communications will be sent to you via post and email. You will be able to manage your subscriptions with us so that you're receiving only the communications most relevant to you.
We look forward to working with you.
If you have any problems or need any further information, please email us.
Business insurance schemes
Schemes are available across all Commercial lines of business on a delegated or non-delegated basis for groups of clients that have well-established businesses with at least three years claims experience.
You'll be assigned an Allianz scheme handler who will work with you to produce a bespoke insurance package. We have three types of schemes available:
Our standard range of commercial products are available, with the most commonly used for scheme arrangements being:
Our standard range of products can be adapted to meet specific scheme requirements, for example:
- Enhanced cover and tailored benefits
- Commission arrangements
- Rating specific to the scheme
- Delegation of underwriting and policy administration and delegated claims handling can be considered for certain types of arrangements/ claims
- Bordereaux arrangements
In collaboration with our selected partner, we'll develop custom purpose-built products with unique benefits, including tailored underwriting and rates to support the scheme. The range of products available will include our full range of standard scheme products, as well as niche affinity groups and specialist line products.
These scheme arrangements can be either on a delegated underwriting or non-delegated underwriting basis, as well as Allianz branded or white-label basis.
Request an Allianz logo licence
To request a logo licence for the Allianz name and logo, submit your details using the button below. The logo licence will be posted to you.
Once you receive the logo licence in the post, please take the time to read through the contract, sign and date it and return it to us. When we have the completed licence, we'll email you the requested logos and you can then use these in accordance with the terms and conditions.
Broker training
Webinars
Course days
Bespoke training
Allianz Broker Voice
We're giving you the chance to provide us with feedback on the issues that matter to you. The insights gathered will help us develop and improve propositions for brokers and customers.
Allianz Broker Voice community members can contribute to our research by taking part in:
polls
surveys
talks
The methodology we select for each subject matter will be designed to suit the topic and we'll always let you know what we do with your feedback.
Members also get access to exclusive information about what’s happening at Allianz and are the first to see and comment on our latest ideas and insurance products.
To join Allianz Broker Voice, please email us with the following details:
- Your full name
- Your company email address
- Contact telephone number
- Company agency number (if known)
How to verify any contact that you may receive
If you would like to verify that a phone call or email orginated from either us or the agency conducting reseach on our behalf:
- log into the Allianz Broker Voice portal and use the details in the 'Contact' tab; or
- email our Insight team at: cmi@allianz.co.uk
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