Tell us if you’re not happy with our service - we'll do our best to put things right as soon as we can

Here's how to get in touch

Business Insurance

Allianz Insurance plc

57 Ladymead
Guildford
Surrey
GU1 1DB

Phone: 

Engineering Insurance and Inspection

Allianz Engineering

Customer Satisfaction Manager
Allianz Engineering, Construction & Power
57 Ladymead
Guildford
Surrey
GU1 1DB

Phone:

Insurance Policy and Inspection Contract:  01483 265825 
Inspection services:  01483 265837

 

Legal Protection Insurance

Allianz Legal Protection

PO Box 10623
Wigston
LE18 9HJ 

Phone: 0345 0700 886  Monday - Friday 9:00am - 5:00pm

Pet Insurance

PetPlan

Great West House (GW2)

Great West Road
Brentford
Middlesex
TW8 9DX 

Phone: 0345 026 1985 Monday - Friday 8:00am - 6:00pm, Saturday 9:00am - 2:00pm

Co-op Pet Insurance

Great West House (GW2)

Great West Road
Brentford
Middlesex
TW8 9DX 

Email:  customercomplaints@allianz.co.uk 

Phone:  0333 009 2439  Monday - Friday 8:00am - 6:00pm, Saturday 9:00am - 2:00pm

Musical instruments and musicians insurance

Allianz Musical Insurance

Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX 

Personal motor and home insurance

Write to:

Allianz Motor & Home
2530 The Quadrant
Aztec West
Almondsbury
Bristol
BS32 4AW

If your complaint is about a claim email: bcsgho@allianz.co.uk
If your complaint is NOT about a claim email: customercomplaints@allianz.co.uk

Extended warranty

Write to:

Allianz Lifestyle
PO Box 589
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX 

Payment protection claims

Allianz Insurance plc

57 Ladymead
Guildford
Surrey
GU1 1DB

Email: retailppicomplaints@allianz.co.uk

If you're not satisfied with our final response, or with our reasons for not getting back to you sooner, you can take your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service offers a free independent complaint resolution service.

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge - but you must do so within six months of the date of the final response later.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

The Financial Ombudsman Service, Harbour Exchange Square, Exchange Tower, London, E14 9SR

Phone:  0800 023 4567  or  0300 123 9123 
Email:  complaint.info@financial-ombudsman.org.uk 
Website:  www.financial-ombudsman.org.uk 

Firm name:  Allianz Insurance plc

Period covered in this report:  1 July 2021 to 31 December 2021

Brand/trading names covered: Allianz Engineering Construction & Power, Allianz Legal Protection, Allianz Musical Insurance, Cornhill Direct, Petplan, Petplan Equine, Scottish Equestrian

Complaints data covering 1st July 2021 to 31st December 2021