Allianz Insurance plc
57 Ladymead
Guildford
Surrey
GU1 1DB
We'll confirm that we've got your complaint.
We'll keep you updated and let you know the outcome of our investigation.
If we haven't responded to all your issues within eight weeks, we'll remind you that you can refer your case to the Financial Ombudsman Service.
57 Ladymead
Guildford
Surrey
GU1 1DB
Customer Satisfaction Manager
Allianz Engineering, Construction & Power
57 Ladymead
Guildford
Surrey
GU1 1DB
Insurance Policy and Inspection Contract:
Inspection services: 01483 265837
PO Box 10623
Wigston
LE18 9HJ
Great West Road
Brentford
Middlesex
TW8 9DX
Great West Road
Brentford
Middlesex
TW8 9DX
Email: customercomplaints@allianz.co.uk
Phone: 0333 009 2439 Monday - Friday 8:00am - 6:00pm, Saturday 9:00am - 2:00pm
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX
Allianz Motor & Home
2530 The Quadrant
Aztec West
Almondsbury
Bristol
BS32 4AW
Allianz Lifestyle
PO Box 589
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX
57 Ladymead
Guildford
Surrey
GU1 1DB
If you're not satisfied with our final response, or with our reasons for not getting back to you sooner, you can take your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service offers a free independent complaint resolution service.
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge - but you must do so within six months of the date of the final response later.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The Financial Ombudsman Service, Harbour Exchange Square, Exchange Tower, London, E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Firm name: Allianz Insurance plc
Period covered in this report: 1 July 2021 to 31 December 2021
Brand/trading names covered: Allianz Engineering Construction & Power, Allianz Legal Protection, Allianz Musical Insurance, Cornhill Direct, Petplan, Petplan Equine, Scottish Equestrian