Yes, online live chat is available for car and home customers.

We are happy to help with any questions you have about the quote form, as well as any general queries about our products or cover. At the moment, we can’t help you finish getting a new quote over chat - or change the one you’re filling in online.

You can chat with us between the hours of (as long as an expert is available): 

Talk to us about car insurance or home insurance.

Monday to Friday: 8am - 8pm
Saturday and bank holidays: 9am - 5pm
Sunday: 10am - 4pm

Yes you can, as long as the car is insured by Allianz. In many instances you may decide that adding a friend or relative permanently onto your policy is the best option. However, temporarily adding a driver or vehicle to your Allianz Car Insurance policy may be a preferred option for the temporary use of your vehicle or for adding a driver onto your policy short term. Just so you know we charge a £15 admin fee each time you change your vehicle, add or remove a driver or remove a car from your Multi Car insurance.

If you want to add another driver to your existing policy, you can call us – head over to our car insurance contact us page to get in touch.

To add a new driver, we need to know their:

• Full name.
• Date of birth.
• Main occupation.
• Driving licence number or Licence type (Full, Provisional), the year they got it and whether it's a UK, EU or another type of licence.
• Motoring convictions in the last 5 years - conviction month and year, offence code, disqualification period.
• Accidents or claims in the last 5 years - month and year of claim, claim type i.e. fault, partial fault, non-fault etc.

It is important to remember that we reserve the right to cancel your policy should too many alterations be made throughout the life of your policy.

You need to be clear with your insurer about who drives the car the most often. You cannot state that someone else is the main driver if you’re driving the car on more occasions than them, as this is called ‘fronting’. Whoever is driving the car the most often is the ‘main driver’, with any other drivers being ‘named drivers.’ If you’re not honest about this, it’s considered fraud.

To cancel your car insurance policy, give us a call – head over to our car insurance contact us page to get in touch.

If you have a multi car policy, call us and we can remove the car, without you having to cancel the whole policy.

If you've not made a claim, we'll refund any money you've paid, less a charge for the cover you've had, and a cancellation charge of £40. After the initial 14 day 'cooling off' period, If you've made a claim, you won't get a refund.

Yes, there are two ways to do this. You can either take out a multi car policy, or you can take out two separate car insurance policies. If you choose our multi car insurance, we'll give you an extra discount and you can insure up to 6 vehicles on one policy.

If you need to add another vehicle to your policy temporarily, you'll need to call us for a quote – head over to our car insurance contact us page to get in touch.

If it shows cover for Driving Other Cars on your policy documents, we'll cover you so you're legally allowed to drive someone else's privately owned car, even if you aren't named on their insurance. This type of cover is referred to as Third Party Only.

This means if you're involved in an accident that's your fault, our policy will cover any damage you may cause to a third party or their property, but we won't cover the car you're driving at all. The owner won't be able to claim for the damage you caused to their car under their own policy either, as you're not named on their insurance.

Whether you’re covered or not, by law the owner still needs to make sure they’ve insured the car to avoid any issues with the police.

As the cover is minimal it's only meant to be used on rare occasions or in emergencies, if you'll be driving someone else’s car on a regular basis, you should get yourself added to their insurance.

We won’t send proof of no claim discount (NCD) if your car is still insured with us. We only send proof of NCD if your policy has expired or been cancelled.

If you've recently received a renewal letter from us, it will include details of how many years NCD you've earned. Look under the 'Your insurance includes' section of your schedule to see your NCD eligibility.

Damage caused by using wrong fuel – if you’ve accidentally started your car after using the wrong fuel, we’ll pay to fix the resulting damage to the engine and drain & flush the fuel tank*. You’ll just have to pay your excess. We’ll agree with you how best to arrange repair - if you’ve already made arrangements we’ll only consider payment if you provide us with receipts for the work.

*If you accidentally use E10 rather than E5 there’s no need to drain the tank, just fill with E5 next time. 

To make a claim for misfuelling, please call us – head over to our car insurance contact us page to get in touch.

Haven't found what you're looking for? No worries, you can read all our FAQs on our Allianz car insurance FAQ page.