You're in complete control of your Allianz account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Online car insurance related queries, or need to tell us about a technical difficulty,  please email us at: [email protected].

To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy. 

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

However, if you need to make a claim, we want to be there for you in person. So,  give our claims team a call – head over to our car insurance contact us page to get in touch.

You'll receive a small 3-door hatchback for the duration of repairs.

If your vehicle is written off or stolen and not recovered, you'll receive one for 21 days, or four days from the date the claim payout is made (whichever is sooner). 

Not sure if you’re covered? Log in to your Allianz account to check your policy.

We have seven days to update the MID with your policy details. This includes new policies sold and policies cancelled.

However, we usually have the records updated within 1-2 days (subject to the date/time of the change).

If you've insured your vehicle and have received your certificate of insurance and personal details confirmation, then you're insured until the record can be updated.

Policyholders that have our Allianz  Online Gold or Allianz Online Silver cover level may have third party only cover for driving other cars, subject to certain restrictions. We recommend checking your certificate of motor insurance in your account to confirm if you have this cover.  

If applicable, this cover is for the policyholder only, not named drivers and is restricted to third party only cover in the UK, Isle of Man and the Channel Islands. The loss or damage to the vehicle you're driving isn't covered. Refer to your Document of Insurance for further information.  

Policyholders that have our Allianz Online Bronze cover level do not have cover for driving other cars. 

With our Allianz Online Gold and Allianz Online Silver cover levels, you're covered for putting the wrong fuel in your vehicle. We'll pay to fix the engine damage and drain & flush the fuel tank.* 

Misfuelling cover is not provided on our Allianz Online Bronze cover level.

*You will need to pay your accidental damage excess, this amount is shown in your documents.

Comprehensive car insurance:

• Covers damage to your car and third-party property if you’re involved in an accident.
• You can usually claim even if you’re at fault, or if the other driver can’t be identified. You’ll normally pay your policy excess.
• Often includes more benefits than other cover levels. However, things like breakdown cover or legal expenses aren’t usually included as standard.

Third party, fire and theft:

• Mid-level cover: more than third party only, less than comprehensive.
• Covers damage you cause to other people and their property.
• Also covers your car for fire, theft and attempted theft.
• Does not cover damage to your car after an accident you cause.

Third party only:

• Minimum cover required by law and usually the cheapest.
• Covers damage you cause to other people and their property, and injuries to others.
• Does not cover injuries to you or damage to your own car.

Comprehensive cover is what most drivers choose. Some products, including Allianz Online Car Insurance, don’t offer third party, fire and theft or third party only.