Customer support for Allianz car insurance

More and more customers are making changes themselves quickly and easily online. You can even change your vehicle and add or remove a driver – without the usual £15 admin fee.

You can make some changes online by logging into your account. Here's how:

• Start by tapping on the policy you’d like to amend.
• Tap on the ‘Make changes’ button.
• Choose the date you need the change to apply from, then follow the steps to amend your policy. If the change can’t be made online, we’ll show you how to get in touch.

If you previously started a policy change but didn’t complete it, you’ll be able to pick up where you left off or delete it and start a fresh change.

If you need a hand making any other changes to your policy or personal details, just ask – head over to our car insurance contact us page to get in touch.

See how much you could save on your car insurance. Get an online quote.

Find out more about Allianz car insurance.

Got a few cars on the drive? No problem, you can cover up to 6 cars and 12 drivers on one policy with Allianz multi car insurance.

Don't forget, you can also combine your car and home insurance on one policy with Allianz multi cover insurance.

• Our online process is quick, easy and secure.
• All you need are your renewal documents and payment details to hand.

Renew online if you don't need to make any changes to your policy.

Head over to our car insurance contact us page to get in touch.

We'll renew your policy using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured.

If your policy is due to renew automatically, it will show on your renewal letter.

If you'd prefer us not to renew your policy automatically or want to change your payment method, you can do so online.

You can do this up to 4 working days before your cover is due to end.

Remember, if you need to make any changes to your policy when it’s time to renew, such as the car or driver, you'll need to call us on the number above.   

More information about renewing.

You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.

Book an appointment.

Or head over to our car insurance contact us page to call.

If you've had an accident involving just your car and no third party, then you can log your claim quickly and easily online. 

So long as nobody's been injured and your vehicle hasn't been stolen, simply log in to your account and select 'make a claim'.

If another vehicle was involved or if someone was injured, please refer to the 'For any other car claim' section below. 

First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.

Once you're comfortable, you'll need to:

• Take note of the time, date and location.
• Make a record of what happened.
• Get names and contact details of the other driver(s) and any witnesses.
• Write down the licence plates of the other cars involved.
• Take pictures of any damage.
• Note down any injuries.

You'll need to call the police if:

• The other driver(s) left the scene without providing their details.
• You suspect the other driver(s) may have caused intentional damage.
• You think the other driver(s) could be uninsured.
• You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call – head over to our car insurance contact us page to get in touch.

If you have breakdown cover with your Allianz car insurance, we're here to help 24/7. Just call us – head over to our car insurance contact us page to get in touch.

We know things change, so it’s easy to switch off automatic renewal – and completely free.

There are two ways to cancel, depending on how close you are to your renewal date:

You can opt out of auto renew up until 4 working days before your renewal date. 

You’ll be taken to our renewals application where you can access your policy using the policy number. 

If you see reference to ‘payment’ – don’t worry. This is just the first step… you won’t pay anything to cancel your renewal.

You can cancel your renewal by speaking to us on Live Chat. If we're available, you'll see a chat button in the bottom right corner of the screen. Give it a click and we'll get started.

If we're not available to chat, simply fill out this form to cancel your renewal and we’ll do the rest!

To cancel your car insurance policy, give us a call – head over to our car insurance contact us page to get in touch. 

If you have a multi car policy, we can remove the car without having to cancel the whole policy.
 

• You can cancel any time before your start date without charge.

• You have 14 days from the start of your insurance to decide if you’re happy with the policy.
• If you cancel within these 14 days, we’ll refund any money you’ve paid, minus a charge for the time you’ve been covered, even if you’ve made a claim.

• You can still cancel your insurance but there’s a £40 cancellation fee.
• If you haven’t claimed, you’ll get a refund minus the cost for the time you’ve been covered.
• If you’ve made a claim, you won’t get a refund and if you pay monthly, you’ll need to pay the full balance of your annual premium.

You can view your documents by log in to your account.

If you need to request your documents again, please get in touch with us on live chat.

Our live chat team is here to help:

Monday to Friday: 8am - 8pm
Saturday and bank holidays: 9am - 5pm
Sunday: 10am - 4pm

Hit the chat button in the bottom right corner to get started.

If the chat button isn't visible, you may need to enable cookies. You can do this by clicking the blue shield icon in the bottom left of your screen, then selecting 'Allow All' and 'Confirm My Choices'.

With Allianz car insurance, you can call us to make changes to your policy or claim – head over to our car insurance contact us page to get in touch.

If you have any queries or technical difficulties, please email us.

Email replies can take up to 24 hours if we're busier than usual. Please don't email again if you're waiting for a reply as this can move you to the bottom of the queue.