Why choose our home insurance?

3 levels of cover

A simple way to select the right amount of home insurance for your property

Peace of mind cover

Cover included for your peace of mind. From alternative accommodation, to storm and flood damage. Find out more about our cover below...

It's the roof over your head

Your building's protected and we pay for accommodation if repairs mean you can't stay home after a claim

5-star rated cover

Defaqto have given our Allianz Online Silver and Allianz Online Gold Home Insurance 5 stars - their highest rating

Cover included for your peace of mind

Alternative accommodation

We'll pay towards somewhere to stay if repairs mean you can't stay home after a claim.

Escape of
water or oil

Leaks from any fixed tank, domestic appliance or pipe.

Theft or
attempted theft

Including theft from outbuildings (see 'policy limits' for the amount covered).

Storm & Flood

Damage to your property caused by storm or flood.

Vandalism

Including riots, civil unrest, strikes, labour or political disturbances.

Fire

Resultant smoke damage, lightning, explosion or earthquake.

Frequently asked questions

You're in complete control of your Allianz account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Online Home Insurance related queries, or need to tell us about a technical difficulty, please email us.

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

However, if you need to make a claim, we want to be there for you in person. So, our claims phonelines are open 24/7 give us a call.

Calls may be recorded. 

For more policy information,head to your Allianz account where you can check your documents. For a brief outline of what's covered, visit our compare home insurance page.

Before you claim: 

  • No need to let us know if you’re not going to claim.
  • You should only claim if it’s for more than your total excess.
  • Reporting theft? To claim, you’ll first need a crime reference number from the police.

When you're ready to claim, give us a call. Calls may be recorded

To make a Home Emergency claim, head to our dedicated page to choose from the options. 

We're the world's #1 insurance brand

Allianz is one of the UK’s largest general insurers and part of a global network serving 128 million customers in over 70 countries.*

Thanks to our expert team of over 150,000 employees and 120,000 agents and brokers worldwide, we've reached our highest brand value in our 135-year history – and remained the world’s #1 insurance brand for 7 years running.

We’re proud to be the Worldwide Insurance Partner of the Olympic and Paralympic Movements from 2021 to 2028.

* Including non-consolidated entities with Allianz customers. Updated 13 March 2026 (release of the 2025 Annual Reports).

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