Complaints data - ABC
Here are the number of complaints we've dealt with
Current complaints data
Complaints figures from July to December 2023
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| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance | 3.25 complaints per 1,000 policies in force | 13,149 | 13,110 | 35% | 48% | 53% | General Admin/Customer Service - Other general admin/customer service |
Complaints figures from January to June 2023
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| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance | 2.96 complaints per 1,000 policies in force | 12,868 | 12,777 | 32% | 53% | 56% | General Admin/Customer Service - Other general admin/customer service |
Complaints figures from July to December 2022
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| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance | 2.06 complaints per 1,000 policies in force | 9,958 | 8,648 | 40% | 54% | 59% | General Admin/Customer Service - Other general admin/customer service |
Complaints figures from January to June 2022
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| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance | 2.02 complaints per 1,000 policies in force | 9,092 | 8,804 | 42% | 56% | 54% | General Admin/Customer Service - Delays/timescales |