About us

Allianz is a trading name of Highway Insurance Company Limited (HICO) which is registered in England and Wales with registered number 3730662 and of Liverpool Victoria Insurance Company Limited (LVIC) which is registered in England and Wales with registered number 3232514. Both HICO and LVIC are Allianz Group companies and are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered address for HICO and LVIC: 57 Ladymead, Guildford, Surrey, GU1 1DB.

If you have a complaint, please contact us on one of the following ways:

 0330 678 5556

 0330 678 5006

For Text Phone please dial 18001 first
Lines open: Monday to Friday, 9am - 5pm
Calls will be recorded

Email:  personalbrokercomplaints@allianz.co.uk

Write to: Complaints, Allianz, PO Box 9104, Bournemouth, BH1 9DB

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the Allianz site. Allianz has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, Allianz does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Commentary and guidance information on our site are provided for information purposes only and are not intended to amount to advice on which reliance should be placed.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We are not responsible or liable to you for the content of any website which may be reached via a link on this website. We will not be liable for reliance upon any item contained on any third party websites. Inclusion on this website does not constitute a recommendation by Allianz of the services of the third party. They are provided as examples for information purposes only.

Allianz and its logo are registered trademarks in the UK and other countries around the world.

The copyright and the content and images in the site belong to Allianz or the images and content are used by Allianz with the permission of the copyright owner. Note that we are not the owner of copyright in any site linked to our site and you should seek permission from the site owners before copying any materials from them.

You may print off one copy and may download extracts of any page(s) from our site for your personal reference, and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In particular, you must ensure that any copyright or disclaimer notices remain intact.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not pass any materials from our site to any third party without our express consent to do so.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts. The policy will be in English

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy material from the site for any commercial purpose.

If you’re getting in touch with us through our social media channels or by email we will only ever ask you for your postcode, contact telephone number, policy number, claim number or broker number.

We’ll never ask you for any personal or bank details via email or social media. If we require this information we’ll ask you to contact us by phone. Should you receive an email claiming to be from Allianz requesting personal information, please don’t respond, but please do let us know about it.

If you’re getting in touch with us by phone we will ask you for your policy number, claim number, broker number and/or postcode. Additional security questions will then be asked.

  1. Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted. Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted. Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted.
Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted.

We reserve the right to withdraw, restrict or amend your use of this website without notice and at our absolute discretion should you not act in accordance with these terms, or your use of the site is not for lawful and proper purposes.

You must not use ‘screen scraping’, bots, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract pricing information for any purpose other than the private insurance of your own animals. You must not obtain any unauthorised, false or fraudulent quotes / purchases of insurance.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You must not access any area of the site identified as a restricted area unless you have been specifically authorised by us to do so.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.