Once you've told us about your complaint, here's what we'll do next:
- Pass it to the right person
- Get back to you as soon as possible so you know what to expect next
- Give you the name and contact details of the person dealing with your complaint, deal with your complaint fairly
- Listen to your feedback and see what lessons we can learn from it
- Give you a written update on progress in the unlikely event that you complaint is going to take more than eight weeks to resolve
Get in touch about your complaint on [email protected] or if you prefer to call 0330 678 5300
Your rights
If you're not happy with how we've handled your complaint, here's what you can do next:
If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.
Websites
Financial Ombudsman Service www.financial-ombudsman.org.uk which includes more information about the service, including details of the various ways they can be contacted.
We're not responsible for the content of external websites.