Need to make a claim? 
You're in safe hands

You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount.

Book an appointment - National Windscreen

If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Just give us a call and we'll take it from there.

Calls will be recorded. For Text Phone, first dial 18001.

Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.

First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.

Once you're comfortable, you'll need to:

  • Take note of the time, date and location.
  • Make a record of what happened.
  • Get names and contact details of the other driver(s) and any witnesses.
  • Write down the licence plates of the other cars involved.
  • Take pictures of any damage.
  • Note down any injuries.

You'll need to call the police if:

  • The other driver(s) left the scene without providing their details.
  • You suspect the other driver(s) may have caused intentional damage.
  • You think the other driver(s) could be uninsured.
  • You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call at any time.

Calls will be recorded. For Text Phone, first dial 18008.

We provide a lifetime guarantee of the quality of repairs made by our approved repairers while you own the car. This covers labour, not parts.
Our free helpline can help with legal family matters, as well as motoring related issues.
We pay to drain and flush your fuel tank, as well as cover the damage to the car's engine. You'll only need to pay your excess.
Whether you made just one claim or multiple claims, if you have Protected NCD, you won't lose your discount.
We've received a 5 star rating from Defaqto for Allianz Car Insurance - their highest rating
 
We're rated Excellent on Trustpilot - 4.5 stars out of 5! Thanks to our customers
 
We were voted 'Best newcomer' at the Insurance choice awards 2022
 
We've been voted 'Best motor insurance provider' at the Insurance choice awards 2023

If you have a car accident, you have to report it to the police within 24 hours of the incident if:
 

  • Someone was injured.
  • An animal in another vehicle or in the road is injured.
  • Someone else's property was damaged.
  • A bollard, street lamp or other item of street furniture is damaged.

Once you're safe and able to, please remember to let us know about the incident too.

Yes. We need all information about a driver's claims history, although this won't be taken into consideration on your policy until the next renewal.

If you don't keep your claims information up to date, it could result in your policy being cancelled.

Yes, with Allianz Car Insurance you'll recieve a small 3-door hatchback while your car's being repaired.

If your car's written off or stolen and not recovered, you'll receive one for 21 days or 4 days from the date the claim payment's made (whichever is sooner).

We'll reimburse your excess as soon as the third party's insurer accepts responsibility for the incident. This might not always be possible or could take time.

For example, the other driver could deny causing the accident, or their insurer might not reply to us straight away.

We'll always keep you in the loop.

You'll have 60 days from the date the write-off is confirmed, to decide whether to transfer your cover to a different car.

If you don't want to transfer your cover, you'll need to cancel your policy otherwise the cover and any payments will continue.

If you're in a hire car when your policy ends, you'll need to give the hire car back.

New Car Replacement is included as standard on your Allianz Car Insurance policy. We'll look to replace your car with a new one if it's involved in a claim and written off, providing the car is less than a year old and you or your partner are the first and only registered keeper.

The replacement vehicle will be of the same or similar specification. You'll find more detail in your document of insurance in your online account.