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You can add, delete or make a change to your policy, just send us the details and we’ll take care of it.

You can also cancel your policy by completing the  contact us  form and selecting ‘cancel my policy’.

Online payment

Make a secure payment to renew your policy with us for continued peace of mind.

Contact us to turn off auto renewals so your policy doesnt automatically review    Turn off auto renewals 

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View or download our latest Musical Insurance Terms and Conditions.  
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You can view your policy documents on our new eDocs platform. You can access eDocs through a personal web link sent to your policy email address.  

Making a claim is quick and easy, so you can get back to playing again. It’s best to tell us about your claim as soon as you can, but no later than 60 days after the damage or loss happens. 
Check out our handy claims guide.
Our dedicated claims line is open Monday to Friday 9am – 5pm
If you purchased your policy through a broker or with an orchestra, you'll need to contact your broker to start your claim.
We're more than happy to help you with any queries.
Our FAQ page covers most common questions. If not just give us a call.
Lines are open Monday to Friday 9am – 5:30pm