Stormy weather: how we’re helping customers during this difficult time 

Posted: 28 February 2020

With another storm heading our way, we wanted to let you know what we’re doing to support customers; those that have already been affected by both Storms Ciara and Dennis and those that will be potentially affected by Storm Jorge this weekend.

Over the last few weeks our claims team have been busy handling nearly 1300 claims. We’re keen to support our customers quickly and efficiently have already spoken to 99% of those affected. We’re also happy to report  that almost 90% of loss adjuster visits have already been booked.

Using geospatial technology we’ve been proactively identifying policyholders in the high-risk zones, to advise them of the actions they can take to minimise damage and the support we can offer them should they need to make a claim.

Our loss adjusters are personally visiting customers affected by Storms Ciara and Dennis, providing advice, support and reassurance during this difficult time. Given the severity of damage, we’ve deployed members of our Motor Engineering and Major Loss teams to the worst-affected areas to offer personalised solutions to customers.    

Our salvage partner Synetiq – the UK’s largest – deployed 100 arctic trucks to move over 300 vehicles at four sites in South Wales, using specialist equipment to clear over 100 tonnes of silt and debris in the process. Their teams are onsite with affected customers, removing damaged property and other items to prevent further damage.  

The Met Office is forecasting that Storm Jorge will track across the north-west of the UK over the weekend bringing strong winds and heavy rain. Our claims handler centres are open 24/7/365, so no matter what time you need to contact us, we’re here for you. 

In the meantime, here’s some guidance on how to reduce storm damage along with our claims numbers should you need us:

-          Commercial Property - 0344 412 9988

-          Household - 0345 073 1114

-          Personal Motor - 0370 608 7012

-          Motor Trade - 0344 412 9996

-          Motor Fleet - 0370 606 4912

-          Engineering - 01483 265825

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