Allianz proposes

Changes to Claims structure

Posted: 06 June 2019
As part of the development of two Claims Handling Centres of Excellence in Birmingham and Milton Keynes, Allianz has today announced proposed changes to its Claims operation. 

The proposals include:

  • The closure of Allianz’s Bristol Claims Handling Centre. As the transfer of the personal lines business to LV= concludes, Allianz no longer has the necessary economies of scale to continue to operate from this site. The remaining work will be absorbed across Allianz’s claims operations in Milton Keynes, Birmingham and Guildford.
  • A review of Allianz’s overall claims service to make sure it is fit for the future - the right size and shape, with the right skills and technologies at the right locations. This will impact a number of roles across the rest of Allianz Claims.

Employees have been briefed and the business will now enter a consultation process. Whilst these proposals put 128 roles at risk of redundancy, there will be approximately 60 roles created through the proposed relocations and restructure. Redeploying as many people as possible will be a key objective, should these proposals go ahead.

Chief claims officer, Graham Gibson, commented:

"As a forward-thinking organisation, we’re continually reviewing our operation to ensure that we remain competitive and continue delivering the best possible service. While today’s proposal will unfortunately put roles at risk, in the long term streamlining our structure will help strengthen our resource for an improved customer journey enabled by increased automation and an improved digital proposition.

"Our priority now is to support our people through this period of uncertainty, while maintaining a high level of service for our customers. We have a strong and highly-skilled team and will do everything we can to redeploy them or assist them in finding suitable alternative employment if the proposals are accepted."

Should the proposals go ahead, the changes are expected to be completed in Q4 2019.

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