We’re committed to delivering world class service across every touch point during the customer journey. For us, caring for our partners’ customers is about being hassle free and easy to deal with.

  • We have over 85 million customers globally
  • At least 80% of calls are answered in 20 seconds
  • We speak with customers over 1.25 million times a year
  • We insure more than 1.2 million pets
  • More than 1 million car drivers rely on Allianz
  • In 2015, we paid out £1.17 billion in claims
  • Petplan pays out £4 million in claims every week
  • In 2015, we provided 71,773 replacement windscreens

We live and breathe our partners' corporate brands, representing them with pride at every stage of the customer journey. Our contact centre representatives across operations and claims are incredibly passionate about ‘their’ partner brand, and are committed to aligning customer care to our partners' corporate values.

Allianz has provided me with the tools and training I need to represent ‘my’ partner brand with pride, and I do so every day.

I know the Sainsbury’s Bank brand inside and out; Allianz have made certain of that. Moreover, I feel part of the brand and am proud to represent it to customers.

In my eyes I’m employed by both Allianz and BMW Group, and I strive to deliver excellence to both.

We’re all very passionate about The Co-operative across the team. Each of us believes wholly in the brand and there’s a real camaraderie here that this is ‘our’ brand to represent.

Customer Sales Representative
BMW Group contact centre, Milton Keynes
Customer Service Representative
Sainsbury’s Pet Insurance contact centre, Brentford
Customer Sales Representative
BMW Group contact centre, Milton Keynes
Customer Sales Representative
The Co-operative Pet Insurance contact centre, Brentford

    We have a wealth of knowledge and expertise to support our Corporate Partners and their business objectives. Our dedicated Key Account Management team spans departments including marketing, operations, claims, regulation and compliance.

    If you’d like to find out more, please get in touch with us.