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FOR INTERMEDIARIES ONLY

Coronavirus (COVID-19) information for brokers

Key information

In line with the latest UK government guidance regarding the Coronavirus (Covid 19) pandemic, we've updated our information and FAQs.

At Allianz we work with a huge variety of businesses and individuals, each exposed to uniquely different risks and dealing with individual challenges and circumstances. The risks faced by businesses don’t stop with COVID-19 and we’re committed to continue providing your customers with the insurance cover they need and purchased, accepting that the nature of their business may still be temporarily changed.

FCA test case information

The FCA Test Case Appeal concluded on 15 January 2021. Although Allianz was not a defendant in the case we welcome the clarity the judgment provides and have continued to make payments on claims where we believe there is valid cover. Allianz has contacted all affected customers regarding how the judgment affects their claim.
The Association of British Insurers (ABI) has published guidance for businesses:
Business Interruption Insurance Test Case: what does the verdict mean for my business?
If you would like to submit a new business interruption claim relating to Covid-19, you can do so online using the following link: 
Business interruption covid-19 claims form
Engineering Business Interruption Covid-19 claims form

Important COVID-19 topics

Where site surveys can be done in a COVID-19 Secure manner, customer and employee safety remains our highest priority. We’re taking control measures to keep our Loss Control Engineers safe and mitigate the risk of spreading Covid-19. Read our Guide for more information.

Remote surveys

Where our Loss Control Engineers can support your customers and obtain sufficient underwriting information, surveys will be conducted remotely through video or telephone conference calls. To aid these discussions, your customer will be invited to provide information, example documentation and site photos / videos before or during the discussion.

Where a remote survey is completed, a follow-up site visit may be required when circumstances permit.

Site surveys

If a site visit is deemed necessary, this will only carried be out in agreement with your customer. Specific topics such as social distancing, nature of the visit, agenda and timings etc. will be outlined by email ahead of the visit and our Loss Control Engineer will avoid setting up visits that coincide with start / finish times and / or shift changes.

We’ll also request that your customer informs us of any Covid-19 related precautions they’ve implemented that apply during the visit.

You can find more information about the steps we’re taking in our customer guidance. Please share this with your customers.

As we resume inspections and site surveys where they can be done in a COVID-19 Secure manner, customer and employee safety remains our highest priority. The following guidance outlines the additional control measures we’re implementing to keep you, your customers and our employees safe. Please share this with your customers.
COVID-19: Claims Investigator site visits – customer guidance
COVID-19: Motor Engineer site visits – customer guidance

Customers who have legal expenses cover from Allianz also have access to our TALK Legal helpline which can provide advice on a wide variety of topics that may be relevant in the current circumstances. 

To help you and your customers find what they’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.

COVID-19 Legal FAQs

If you can’t find what you’re looking for, policyholders can call our legal advice line on 0370 241 4140 about any legal matter. Lines are open 24 hours a day, 7 days a week.
For further information for our customers,  suppliers, partners and third parties, plus general information on Allianz’s approach to managing the impact of COVID-19.
Read our general overview
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It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.