The current situation regarding COVID-19 is changing on a daily basis. At Allianz Legal Protection (ALP), the safety of our employees, partners and customers remains our top priority.
Following the Government’s announcement (23 March 2020) our office is now closed with ALP colleagues working from home. We are working hard to ensure that our usual levels of service remain unchanged but would encourage the use of email mailboxes wherever possible.
Further information can be found below.
We’re experiencing a high volume of calls to our legal advice line and a number of questions are coming up regularly. To help our customers find what they’re looking for more quickly, we’ve listed frequently asked questions (FAQs) relating to COVID-19.
If you can’t find what you’re looking for, policyholders can call our legal advice line on 0370 241 4140 about any legal matter. Lines are open 24 hours a day, 7 days a week.
Our claims process is unaffected by the current situation. Please see our claims page which details our claims processes.
If the policy is administered via ATE link, you can continue to log in here. If the policy is not administered via ATE Link, please contact ATEClaims@allianz.co.uk.
If the policy can be applied for via ATE link, you can continue to log in here. If you have a problem logging in, this is often resolved by resetting your password.
For any other new policy enquiries or related referrals, please contact ATEreferrals@allianz.co.uk.
Whilst we have staff working from home, we would ask that wherever possible you e-mail us rather than calling. E-mails can be sent to Claimsvalidation@allianz.co.uk.
A claims handler will either respond via e-mail or, where necessary, call you back as quickly as possible.
