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Coronavirus (COVID-19) information for Allianz Legal Protection

Latest information

At Allianz Legal Protection (ALP), the safety of our employees, partners and customers remains our top priority.

Our office remains closed with ALP colleagues working from home. We are working hard to ensure that our usual levels of service remain unchanged but would encourage the use of email mailboxes wherever possible. 

Further information can be found below.

To help our customers find what they’re looking for more quickly, we’ve listed COVID-19 related frequently asked questions (FAQs) from our legal advice line

If you can’t find what you’re looking for, policyholders can call our legal advice line on 0370 241 4140 about any legal matter. Lines are open 24 hours a day, 7 days a week.

How do I make a claim?

Our claims process is unaffected by the current situation. Please see our claims page which details our claims processes.

If the policy is administered via ATE link, you can continue to log in here. If the policy is not administered via ATE Link, please contact ATEClaims@allianz.co.uk

How can I refer a case?

If the policy can be applied for via ATE link, you can continue to log in here. If you have a problem logging in, this is often resolved by resetting your password.

For any other new policy enquiries or related referrals, please contact ATEreferrals@allianz.co.uk.

I have a query, who do I contact?

If you have a query, please continue to contact your dedicated ALP contact.

How do I make a new claim?

There is no change to the claims notification process, please follow the process as set out in your policy wording.

I'm a customer with an existing claim, how can I contact you?

Whilst we have staff working from home, we would ask that wherever possible you e-mail us rather than calling. E-mails can be sent to Claimsvalidation@allianz.co.uk.

A claims handler will either respond via e-mail or, where necessary, call you back as quickly as possible. 

You may also find helpful legal information related to running a business at Allianz Legal Online, or if you are a customer, please click here.
You can find further, comprehensive information and helpful FAQs for our customers, brokers  and third parties, plus general information on Allianz’s approach to managing the impact of COVID-19.