Coronavirus (COVID-19) information
Key information for customers
Our teams remain fully operational on a working from home or hybrid basis. We have started a limited programme of reopening some offices with a small number of colleagues returning but this will only continue cautiously, in line with any local and national health and safety recommendations and requirements.
Any colleagues who have exhibited significant symptoms are self-isolating and any colleagues who have been in close proximity to these individuals have also been asked to self-isolate as per government guidelines.
Please continue to contact us via email and phone. We also have inbound and outbound postal processes in place that mean we can receive, send and process your postal documents. We continue to process your instructions as quickly as possible and can now accept cheques, however there may be a delay in processing these. Our preferred option at this time would be electronic payments (BACS, CHAPS).
The FCA Test Case Appeal concluded on 15 January 2021. Although Allianz was not a defendant in the case we welcome the clarity the judgment provides and have continued to make payments on claims where we believe there is valid cover. Allianz has contacted all affected customers regarding how the judgment affects their claim.
Please see our which details our claims processes and contacts by line of business. We are experiencing higher volumes of traffic than usual through our phone lines and would encourage customers to notify claims online via our website.
If you are a Fleet Manager, the easiest way to notify a new Fleet claim is via the Allianz Claims Hub. You can also track progress of all existing motor claims. Fleet Drivers can also notify fleet claims via our Allianz Notify app. If you are a Fleet Manager and don’t yet have access to the Allianz Claims Hub, please request access for your business using our .
Q: What evidence is required of covid at the premises?
A: The FOS have ruled that it is for the customer ("the claimant") to provide evidence which supports their claim.
Although there were many cases of Covid-19 in the UK in March 2020, there was not widespread testing and many other viruses with similar symptoms, such as flu and colds, continued to circulate. For us to determine that, on the balance of probabilities, there was a person with Covid-19 at the premises in the relevant period prior to the interruption, we would require good evidence that Covid-19 was present and not another disease.
We’re aware that many of our Commercial Motor customers will want to support people in their communities who are impacted by COVID-19, including the NHS Volunteer responder scheme. If you or one of your employees uses their company vehicle for voluntary purposes (non-payment) to transport medicine or groceries to support others or for the activities of an NHS volunteer responder, subject to your permission and any existing conditions (such as driving restrictions), your cover will not be affected. You do not need to contact us to update documents or extend your cover.
Cover will not be affected by the end of the Covid-19 restrictions. If you have any questions regarding your policy coverage and what may or may not be covered, please contact your insurance broker who can discuss your terms and conditions in detail.
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances. To help you find what you’re looking for more quickly, we’ve listed .