David faced a terrifying ordeal when his wife awoke in the middle of the night to the sound of intruders in their house. The couple approached the top of the stairs to see three masked men in their hallway. The men demanded the keys to David's car and threatened to harm the family if he didn’t hand them over. By this point, the couple’s young child had woken up and was hiding under her bed.
The thieves stole two mobile phones and disconnected the phone line to prevent the family from calling the police. Yacoub Saleh, one of our claims investigators, was assigned to the case. Following the incident, David was naturally traumatised and so took time off work. He requested that Yacoub didn’t visit the family home when his wife and daughter were around as he didn’t want them to relive the event. Consequently, Yacoub arranged a date and time that suited the family’s needs.