Cargo Claims

For information on making a Cargo claim, such as what we will require and contact details, select one of the options below.

Please note: your claim details will be passed to cargo claims specialists, Allianz Global Corporate and Specialty (AGCS), which is within the Allianz SE group of companies.

Making a claim

By phone:

0330 102 8608

By email:

By post:

Allianz Global Corporate & Speciality
Marine Claims
60 Gracechurch Street
London
EC3V 0HR

What we need

  • Full name, address and contact details of the policyholder*
  • Policy reference number
  • Claim reference number (if claim already exists)
  • The date and location of the incident
  • Full circumstances surrounding the claim
  • Any other relevant information central to the claim.
*If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.

Download the relevant claims form if you would like to submit the details of your claim by post, or if you want to make sure that you have everything that you may be asked for at hand when calling us.

Marine Cargo Claims Form

What happens next?

jigsaw piece

Due to the nature of cargo claims, the process is unique to each case.

Depending on the type of claim and value involved, we may:

  • ask for additional information
  • appoint an independent loss adjuster to deal with the claim
  • arrange for member of our claims team to visit you.

We will provide you with guidance and advice on the claims process and acknowledge and proactively manage third parties on your behalf.

Hints and Tips

Visit Risk Director for advice and guidance on identifying and managing the risks to your business.

Once you are logged into Risk Director, you will be able to take advantage of our tools and templates and a library of risk control notes covering matters relevant to health and safety, fire, security, business continuity and more.

Additionally, our range of preferred suppliers can help you control the hazards to your business and ensure that you are meeting regulatory obligations.