Claims START

A 24-hour claims service designed to provide a swift and helpful response to help you through making a motor claim.

After an Accident

Obtain the name, address and telephone number of:

  • Any other driver(s) involved
  • Any other person(s) involved
  • Any witnesses.

Also the other driver(s):

  • Vehicle registration number
  • Name of his/her insurer
  • Motor insurance certificate number (if available).

Phone claims START:

  • Private Car and Commercial Vehicle: 0345 600 0676
  • Motor Fleet and Commercial Motor: 0330 102 1998
  • Third Party claimant: 0345 605 0066

When telephoning have the following information to hand:

  • Policy number and Policyholder name
  • Vehicle registration.

Approved Repairers

Once you have notified claims START of the accident, an Approved Repairer will contact you to arrange repairs of your vehicle†.

  • Repair estimates are not required.

Allianz Approved Repairer's are a nationwide network of professional vehicle repairers, providing high standards of workmanship and customer service.

  • Free courtesy car/vehicle†
  • Free collection and delivery of your vehicle‡
  • Priority service and speedy repairs
  • Five year guarantee on all repairs
  • Free wash and vacuum.

‡ For vehicles up to 3.5 tonnes gross vehicle weight.

Vehicle Recovery

If your vehicle cannot be driven following an accident, we will arrange for it to be taken to the nearest Allianz Approved Repairer.

If the damage is covered by your policy, the cost will be paid by us.

If you are not insured for the damage (ie if your policy is Third Party or Theft), you will be responsible for the recovery charge.

Regardless of your cover, we will make the arrangements for you and ensure all charges are kept to a minimum.

Windscreen Damage

Phone claims START for all emergency glass repair or replacement, 24 hours a day, anywhere in the UK.

If you have comprehensive cover at the time of the repair, simply produce your Certificate of Insurance and the cost will be billed to Allianz less any windscreen excess.

No excess applies to windscreen repairs and therefore this option is strongly recommended. Repairs do however need to be done immediately as any minor damage can quickly deteriorate.

If your policy does not cover windscreen damage, you will still receive a substantial discount off stock items at the time of replacement, but you will be required to pay the invoice at the time of fitting.

Third Party Damage

Give the Third Party a copy of the claims START Contact Card which was supplied to you when you took out the policy renewal and ask them to phone claims START.

We will assess their liability and if appropriate, arrange to have their car repaired.

You must also phone claims START to report the accident.

Legal Helpline

You are entitled to use our Lawphone service which gives you advice on any motor or business related legal matter.

This service is available 24 Hours a day:

England and Wales: 0370 241 4140

Scotland: 0344 873 0255

For more information on Claims START or our motor claims service, please contact your broker.