Our Cookie Policy

1. Introduction

This Cookie Policy explains our use of “cookies” in connection with this website and other online platforms (the “websites”)

We are committed to protecting your personal information and respecting your privacy.

We use cookies to help our website work and enhance your experience. We also use them to remember your preferences, show you relevant adverts, and understand how our site is used. You can choose which non-essential cookies to accept and you are able to change your preferences at any time.

By using our website, you agree to us placing cookies on your computer, smartphone or other device. Here’s what you need to know about cookies, how and why we use them, and how to manage your cookie settings.

2. What are cookies?

Cookies are small text files that are downloaded and stored on your computer or other device when you visit a website.  

The information stored in the cookie allows the website to recognise your device when you revisit a website or browse its pages. Cookies are used to make websites function or function more efficiently, but cookies alone cannot be used to identify you. The cookie itself does not keep any of the data it collects.

3. Why do we use cookies?

We use cookies and similar technologies on our websites to evaluate and improve our websites and online services. Specifically, we use information from cookies to: 

• help us provide you with a better experience;
• track your preferences;
• save time by recognising your device when you visit our websites;
• help prevent the misuse of the websites;
• improve the websites usability and ensure it operates correctly;
• understand how you move around our websites.

We also use cookie technology to ensure that we maintain your confidentiality and security as you move through secure or password protected areas of the website, where you have registered for any of our online services..

If you ever ask us to ‘Remember my device’ to allow you to log on more easily, we will use a persistent cookie to enable this.  This allows us to obtain information about your visits and about the device you use to access our websites. This includes, where available, your IP address and pseudonymous identifiers, operating system and browser type.

4. What types of cookies do we use 

We use four categories of cookie on our websites:

Strictly Necessary Cookies

These cookies are necessary to ensure our website functions properly and are automatically added so they cannot be switched off. We use them to provide core functions and features ensuring our website is secure and to help us detect fraud and crime.  They also remember information you have previously entered, like setting your privacy preferences or quote information. 

These cookies cannot track your browsing activity on other websites. You can set your browser to block or tell you about these cookies, but we cannot guarantee that you will be able to use our websites if you do so. 

Performance Cookies

These cookies enable us to collect information about how visitors use our website and its performance, helping us improve it. They allow us to identify which pages are the most and least popular, see how visitors move around the site, and view any error messages.

These cookies don’t collect information that can identify a visitor, as the information collected is aggregated and anonymous.  We may share this information with third parties for these purposes, and we may combine cookie data with data we receive from third parties.

Functional Cookies

These cookies enable the website to provide enhanced functionality and a personalised experience. They may be set by us, or by third party providers whose services we have added to our pages.  These cookies can remember choices you make, provide a customised experience and enable live chat functionality.

The information these cookies collect is anonymised, and they cannot track your activity on other websites. However, if you do not allow these cookies, some of our website services may not function properly. They may be set by us or third parties whose services we have added to our pages.

Targeting Cookies 

These cookies are used to understand how you use the website and deliver targeted adverts based on browsing habits, including web pages you have visited and the links you have followed, building a profile of your interests. They can also be used to trigger service support communications and send marketing communications to you - unless you have opted out of receiving marketing from us.

These cookies identify your browser and device, and you can control whether or not these cookies are used. If you block them, you will experience less targeted advertising and will not be able to use or see social media sharing tools. These cookies may be set by us, or our advertising or social media partners to enable you to share our content with your friends and networks.  We may share this information with third parties and combine cookies data with data we receive from third parties.

Our partnerships

When we work with partners to provide you with insurance, these partners use their own cookies or similar technologies to monitor performance and collect information from our website.  The below table sets out the types of cookies applied and provides a link to the partner cookie policy