SignVideo - online sign language interpreter

What is this?

SignVideo gives our Deaf British Sign Language (BSL) customers easy access to an online interpreter allowing them to communicate with us using BSL. The service allows Deaf BSL customers to sign to an interpreter and the interpreter speaks to an adviser. It’s simple, fast and secure.

Just one way in which we make sure our insurance is accessible to everyone.

How do I use it?

If this is your first time, you’ll need to download a one-off Live plug-in. This enables good video quality and ensures that your calls are secure. You will get instructions when you connect to the web access page.

After that, you simply need to accept the terms and conditions.

How can I get it?

The SignVideo service is available from 8am to 6pm, Monday to Friday (excluding Bank Holidays).

PC or Mac: you'll need a webcam, a broadband connection and one of following browsers: Microsoft Internet Explorer version 7 (or above), Chrome (PC only) or Safari.

Smartphones/tablets: You can download the SignVideo app from either the Google Play Store for Android, or Apple's iTunes App Store for iPhone.

You’ll need an internet bandwidth of at least 256kbp/s upload and download (although we recommend 384kbp/s for best quality).

For any help please contact or call 0208 463 1120.

Start SignVideo

Watch the instructional video

Allianz insurance general enquiry

If you have a general enquiry you can call us on 0344 209 0841 or complete this quick online form and we will get back to you within 3 days.

General Enquiry Form

Braille, large font and audio material

We can provide documents in braille, large font and audio formats. If you require this service please call us on 0344 209 0841 fill out our online request form. We will respond to your request within 3 days.

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Reporting accessibility problems

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