Our Offices

To find out more about each of contact centre offices, where they are and what they do, click on the locations below.

2530 The Quadrant
Aztec West
BS32 4AW

Shift patterns

We have a variety of shift patterns scheduled 12 weeks in advance so you can plan around them. We’re open Monday to Friday 8am-9pm, Saturdays and Bank Holidays are 9am-5pm and we’re closed on Sundays. The shifts are balanced into a four-week pattern so you’ll work an early week followed by two mid-shift week and then a late week. When you work a Saturday, you’ll have a day off in the week beforehand.

Where we’re based

We’re based at Aztec West, which is a business park on the outskirts of Bristol. As such there are great transport links to the office from both Patchway and Parkway train stations nearby and frequent bus services. There’s free parking available on site and many people cycle into the office.

We’re also close to the Aztec centre which has sandwich shops, a newsagent and even a hairdressers. Starbucks is also within walking distance. A supermarket and other shops are about a mile away, not to mention Cribbs Causeway shopping centre. In the office we have dedicated ‘break out’ areas decked out with comfy sofas and even X-box consoles to keep you entertained during your breaks.

About the office

In our Brentford office we currently have over 150 call centre agents looking after various clients and our own products including, Small Animal Petplan and Petplan Equine, as well as our corporate partners, First Direct Bank, Co-Operative Pet Insurance and Sainsbury Pet Insurance.

Great West House (GW2)
Great West Road

We currently have over 260 contact centre agents looking after various clients and our own products including Petplan, Petplan Equine and Allianz Musical Insurance. We also work with our Corporate Partners, including First Direct Bank, Co-Operative Pet Insurance, Sainsbury’s Pet Insurance and Pets at Home Pet Insurance. 

Shift patterns

Our shift pattern is given in advance and rotated on a four week basis. Our earliest shifts start at 8am and our latest finish at 8pm. Our agents also work two Saturdays a month, or two in five.

Where we’re based

We’re just a short distance from Brentford High Street with its many shops, banks, cafes, supermarkets and fast food restaurants. We also have a canteen on site, which serves hot and cold food. There are great transport links to the office from national rail, underground and overground services and we’re serviced by good bus service and cycling routes too.