The Customer Experience

We want our customers to have a great experience every time they call one of our contact centres. So whether you join us in a sales or support role, you’ll need to listen to each individual customer, and use your knowledge and personality to make it a great customer experience. We have two different methods of customer contact: sales and service. Our customer service representatives help our customers with queries, whereas our sales people look to maximise sales opportunities.

Customer Service

Here in customer service, we place huge emphasis and importance on the experience our customers receive. We promote and sell products that are tailored to match individual needs and circumstances. So by ensuring excellent customer service on every call, we make sure our customer’s have the best possible experience. We help and guide our customers around the web system, providing them with a new quote or adjusting their existing policies.

To be part of this team it’s important that you can demonstrate the following attributes:

  • Great communication skills
  • The ability to connect with our customers by understanding and recognising their needs
  • A desire to achieve and exceed targets while also delivering quality customer service and exceeding expectations

Customer Sales

We value a ‘Sales through Service’ approach when it comes to our customer sales. Our calls are mainly in-bound and we look for customer-facing experience in all our sales people.

To be part of this team it’s important that you can demonstrate the following attributes:

  • Excellent communication skills and the desire to deliver an exceptional customer experience
  • The ability to influence
  • A willingness to learn
  • A professional and positive attitude at all times

What We Look For

No matter which team you join us in, we’re looking for individuals with great communication skills, who are able to connect with our customers, understand their needs and can support them with all the questions that they may have. We want people who can provide high-quality advice and service, people who are natural on the phone - polite, considerate and articulate.

You’ll need to be able to maintain and develop relationships with existing customers over the phone, gain the trust of new ones and promote our products and services, too. As you’d imagine, excellent negotiating skills and the ability to work well under pressure are pretty important. We’d also like you to be proactive and happy using your own initiative.