Transmitting business by EDI

Where we request, you will retransmit messages to us on request.
If the recipient has reason to believe any message is not intended for him/her, the recipient should notify the sender and delete from the system the information contained in the message but not the record of its receipt.
All EDI messages should be complete, accurate and secure against being altered during transmission.
You will also ensure that appropriate information is contained in the message to clearly identify the sender and recipient
In order to verify messages sent and received, you must maintain a transaction log including details, without any modifications, of all messages sent and received by you. We will not accept liability for any risk where you or your system cannot produce such verification.
If requested by us, you will make exception reports available for the following:
- Unsent transactions; A list of all committed but un-transmitted transactions.
- General transaction summary based on a set of specified criteria
- Monthly, or on request, cover note and Certificate audit trails
- Transmission and retransmission failures listing messages that have not been confirmed as received by us from the EDI network used by us both.
- In Force transactions providing brief details of cover documents currently in force.
- Renewal exception reports. You will ensure that renewal exception/error reports are sent immediately to us to enable us to rectify the problem. These should be faxed to us on 01483 529538 once you have run your daily reports.
You will take sufficient back up from the system to ensure uninterrupted customer service without loss of data
We will agree suitable alternative provisions for prompt handling of business with us in the event the system is disrupted or is out of use for any reason. Full details of your back up procedures and disaster recovery arrangements must be provided on request.

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