We want to make sure that you receive a personal service from us whenever you call. That's why every brokerage we work with is assigned a service team and a direct telephone number to reach them on.

For all other customer service enquiries please contact your personal team on one of the numbers below.

• Broker Regional Team 1: 0844 391 4119
• Broker Regional Team 2: 0844 391 4120
• Broker National Team: 0844 391 4122
• Broker Niche Team: 0844 391 4123

Fax: 01483 529237

Email: brokerservice@allianz.co.uk

Alternatively you can contact us in writing:

Allianz Insurance plc Customer Service
2530 The Quadrant
Aztec West
Almondsbury
Bristol BS32 4AW

For software house product activation, policy and cover note number allocation please contact the Technical Support Unit: 

• Tel: 01454 457726
• Fax: 01483 529538
• Email: tsushared@allianz.co.uk

Please refer to your accounts statement for your respective
credit management contact numbers or alternatively please
email pl-creditcontrol@allianz.co.uk.

• For Credit Management queries please call 0844 412 2043.
• For Instalment queries please call 01454 611 757.

Agency Team

For Agency related matters only, you can contact a member of our agency team directly:

• Liz Stones, Agency Co-ordinator 0113 250 9119
• David Gibbs, Senior Agency Administrator 01422 367 766
• Graham Colley, Agency Manager 0113 281 8398
• Fax: 01483 529268
• Email: aragencyteam@allianz.co.uk

Agency Change of Details Form

In order to provide you with a quality service and to help us maintain accurate and up-to-date agent records, it is important that you notify us of any changes that may affect your agency facility with us.

Therefore please ensure you notify us of any changes to your business, including: address changes, changes in company directors or partners. You can do this by completing the attached form Agency Change of Details Form.

Countrywide Members Tel: 0844 391 4119 or 0844 391 4120

For Commercial insurances, please visit www.allianzebroker.co.uk

Our Household Claims Centre, based in Bristol is also available to customers’ 24-hours a day,
365 days a year.

The customer number for the Household Claims Centre is
0845 073 1114.

This number can also be used if you have a query about your customers' Household Claim.

Motor Claims, based in Birmingham is a 24-hour, 365 days a year service for customers to report all new motor insurance claims.

The customer number for Motor Claims is: 0845 6000 676.

Initial notification of motor claims are made on this number.

Please click here to visit our Home & Legacy website for contact details.