Our social responsibility strategy aligns with our business mission to be the outstanding competitor in our chosen markets by addressing the five major priorities, which we believe will make a positive difference to our customers, our employees, the environment and the communities in which we operate:
Providing products and services to meet our customers’ needs
By incorporating sustainable and responsible business practices into our products and services we aim to meet the needs of our customers now and in the future and thus support the corporate strategy of achieving profitable and sustainable growth.
Serving our customers and combating fraud
By putting the customer at the heart of everything we do, working to continually improve the quality of service we provide and to combat insurance fraud, we aim to build relationships with our customers that are based on trust, so that they recommend us to others.
Valuing our employees
By engaging our employees, enabling them to develop and ensuring everyone has the same opportunities, we aim to be a great company to work for, which delivers outstanding and innovative products and services to our customers.
Reducing our environmental impact
By reducing our use of natural resources in both our business and our supply chain we aim to reduce our costs and our impact on the environment.
Making a difference in our communities
By working with the right organisations to challenge the environmental and social issues that impact our business we aim to bring about positive changes for the communities in which we operate.