Progress in 2010

We continued to make progress against our strategy and targets in 2010.

• We have made an overall improvement in our environmental impact – reducing our CO2 emissions by 39% per employee and the emissions of our company vehicles by 36% to 140gm of CO2 per km, compared with 2006.
• We have undertaken research on improving the sustainability of claims management; and the role of insurers in climate change adaptation. We are also working with our repairer network to reduce the environmental impact of motor and property repairs.
• We have been engaging our employees on CSR through team briefs, training and volunteering with our community partners.
• We are using Sustainable Procurement questionnaires in all new supplier tenders.
• We have increased our community support with corporate donations rising by 10% and volunteering hours by 86% compared with 2009.
• Developing products which promote climate change mitigation remains a challenge, but one we are continuing to work on.
• £7.2m of our equity investment portfolio focused on environmentally-friendly businesses.