Actions for 2011

We also face challenges, many of which were highlighted by our stakeholders in their assessment of our 2009 report. We will continue to identify ways to improve our performance and meet these challenges. We want to build on our progress and reporting over the last few years. To do this we have identified some actions for 2011 relating to our CSR strategy and targets.

• Undertake materiality assessment of environmental and social issues to prioritise areas of focus and reporting.
• Set quantitative, long-term SMART targets; rather than qualitative objectives, and identify key performance indicators.
• Set long-term carbon reduction targets supported by a carbon management plan.
• Achieve Carbon Trust Standard – as one of the Early Action Metrics under the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme.
• Measure the impact of our community support programme.
• Undertake a stakeholder mapping exercise and engaging these stakeholders on CSR issues.