FAQ's and general hints for using the Allianz MID website
1. How do I amend vehicle’s details?
All vehicle details can be amended except for the vehicle registration number and the date-on. There are two ways to display the details of a vehicle. The first of these two ways is by using the search function on the main current schedule screen . The second method is to double click on the vehicle’s details from the list of vehicles on cover . This brings up the details of that particular vehicle and any amendments can just be typed into the correct field. Once any changes have been input an effective date must be entered. Then once you click submit you should be taken back to the current schedule with a message at the top of the screen saying ‘vehicle details updated successfully’.
2. How do I take a vehicle off cover when it is sold?
If a vehicle is sold the website must be updated to reflect this. The way to take a vehicle off-cover is to amend the date-off to show the date when the vehicle was sold. From the main page entitled ‘Current schedule’ you can click the vehicle’s details from the list of vehicles on cover, or use the quick delete button on the right-hand side of the vehicle schedule. Alternatively you can use the search option if you know the registration.
3. How do I change a vehicle’s registration or start date if it is entered incorrectly?
The fields for the vehicle registration number and the date-on field cannot be changed once submitted. Therefore the only option is to delete the record and re-add it with the correct details. To delete a vehicle the date-off should be set to equal the date-on. A pop up box will appear with the question "Is this a single day addition?" enter "No" and vehicle will be marked as an error and no longer be displayed.
4. What is meant by derivative?
The derivative of a vehicle is the extra letters that sometimes follow the model of a vehicle. Some examples of the derivative are; Xsi, Gti, L, XL.
5. What does Road Registered Indicator mean?
Road registered indicator is simply whether the vehicle is registered with the DVLA to drive on the road.
6. What is meant by date-on?
The date-on is the date on which the current insurance cover started for that vehicle. Note: Since all policies are renewed yearly the earliest possible on date is the last renewal date.
7. The policy details displayed when I login are incorrect, how can this be changed?
Incorrect policy name or addresses can be changed, but not manually. The user must contact their broker who will in turn contact the underwriter of the policy at the local branch. The branch is the only place where these details can be amended.
8. Do I still need to notify my broker of changes to the vehicle schedule?
Yes, updating the MID via the Allianz website does not automatically update the insurance policy. With regards to how a policyholder notifies their broker of additions and alterations, nothing changes. Notifying the MID is a separate issue only necessary to comply with the new 4th EU directive.
9. Do ALL vehicles need to be on the MID?
All road registered vehicles (taxed) which are on cover for more than 14 days need to be registered on the MID. All trade plates must also be registered on the MID.
10. How often should the site be updated?
The site should be kept up to date within 5 working days of a change to the policy. A change could be; an addition, an amendment, deletion and a change or transfer of registration.
11. I have entered the memorable details on the registration page and when I submit I get the error ‘Enter numerics only’?
This error refers to a field where only digits are accepted. If ‘OK’ is clicked on the error message dialog box then the cursor should be returned to the field with the error. Typically this is the telephone number field, where a hyphen or space has sometimes been entered and rejected.
12. I am getting the error VRM not accepted, why is this?
This error is stating that the vehicle’s registration mark is not in an acceptable format. The site will only allow the input of valid UK and N.I. (Northern Ireland) formats. There should not be any spaces in the registration. The final thing to check is that the characters are correct, i.e. Check whether a ‘0’ should be an ‘o’ or whether a ‘2’ should be a ‘z’.
13. When I try to load up the site I get the error ‘HTTP error 403 SSL required’ why is this?
This is a simple error due to the address being changed. The correct website address is: http://www.allianz.co.uk/commercial/mid.
14. I have logged into the Allianz website but my schedule is missing or incorrect. What should I do?
The vehicle schedule is supplied by the broker and input onto the system at the local Allianz branch. Therefore any queries should be directed to the broker. If the broker has a query regarding this information then they should contact the local Allianz office.
15. I have never used the site before. How do I get a username and password?
To obtain a valid username and password to enable you to enter your account and update your vehicles, you first need to register with the site. You do this by clicking on ‘Apply’ on the first page of the website. You will need to enter your policy no., your renewal date, your postcode, contact details, email address and some memorable details to be used as security questions to verify who you are if you phone the MID Helpline for assistance. The website shall then automatically email you your username and password.
16. I cannot logon to my account. I keep getting the message ‘Unable to proceed, Invalid Credentials’. What do I do?
Check that you are entering the correct username and password and that there are no spaces in either. Username and password is case sensitive, so check you do not have caps lock on.
17. I am trying to log on to my account and I have been asked to put in a new password and confirm it. What does this mean?
This means that your password has expired and that you have been asked to choose a new password and then confirm it. You can not enter a previously used password and it must contain a minimum of 6 characters.
18.What is the location code?
This field is optional and has been designed to assist clients with subsidiary companies or depots, who would like to record their vehicles under different headings or locations.
19. Can I enter my vehicles on the MID under separate locations or depots?
Yes you can. You can do this by using the optional location code. This will enable you to locate or sort vehicle data for a specific location or All. You can split your vehicles up under designated locations by entering ‘Y’ in the location code field. You will then be able to place a name against the location code 01, 02 etc. The maximum number of locations you can enter is 100. You can type any name up to 50 characters Example: 01 Brentford 02 Leeds Or 01 Fast Shoes Ltd 02 AKS Ltd. When entering a new vehicle for the first time, the field will appear when you enter the vehicle data. New locations can be added, as they are required.
20. How can I put an existing vehicle entry under a specific location code?
You will need to enter the record for the existing vehicle by double clicking on the vehicle registration and then by adding a location code.
21. What do I do if I do not need to use the location code field?
Simply enter ‘N’ in the location code field and the location data will be deleted.
22. What do I do if I no longer want to list my vehicles on the MID under separate locations?
Again, simply enter ‘N’ in the location code field and the location data will be deleted.
23. Can I change the location of a vehicle?
Yes you can. Vehicles can be moved between locations by amending the location code on the vehicle data screen.
24. What does the term ‘immediate load of vehicle data' mean within the Act?
DfT’s view was that the requirement to supply data ‘immediately’ would be interpreted by the courts as “the time taken by a person using reasonable efforts” “Reasonable efforts” would vary from case to case, but an acceptable range would typically be 10-14 days.
25. What will happen if I do not comply to the Act?
Under the Act fines of up to £5000.00 can be made for non-compliance.
26. Are you experiencing difficulties with the Allianz Motor Insurance web site due to a disability?
Please phone our Allianz Motor Insurance Helpdesk on
0845 0731118 between 8am and 6pm. You can leave a message
on our answer machine outside of office hours or email MID.Helpdesk@allianz.co.uk. Let us know the difficulties you
are experiencing and we will find a solution.
27. Can I change the displayed order of current vehicles?
Current vehicles can be sorted by any of the underlined headings within the table. Click on the required heading and the vehicles will be displayed in ascending order.
28. I have incorrectly input a vehicle. What can I do?
Select vehicle for updating and enter the same off date as on date. A pop up box will ask you if this is a Single Day Addition, select no and the vehicle will be marked as an error and removed from your schedule.
29. What is a Single Day Addition?
A vehicle which is on cover for only one day.
30. Why is my vehicle update recorded as a "late notification"?
Under the policyholder legislation vehicle updates must be placed on the Motor Insurance Database immediately, however the Department for Transport have said that they would deem 14 days to be acceptable (at the present time). The vehicle update that you processed had more than 14 days between the current date(date entering information) and the effective date (on date, off date, effective date of change) of the update. This resulted in a warning message appearing, your update will have been processed and sent to the Motor Insurance Database. Please be aware that failure to supply updates in a timely manner can result in fines of up to £5000.
31. How long does it take for vehicle data on the Allianz MID website to transfer to the central Experian MID database?
Vehicle data on the Allianz MID is transferred once daily to the central Experian MID database. Therefore, if you add/edit/delete vehicle details on the Allianz MID website, it transfers over to the Experian MID database only at at 11:50PM everyday.
Registration Errors
32. When trying to register I get the error ‘Invalid Policy’. Why is this?
The policy number will always start with two letters, followed by a forward slash (/), then 8 numbers. If there are only 7 (e.g. SM/9984563) then a 0 should be added (e.g. SM/09984563). You can find your policy number on your current policy schedule, certificate of motor insurance or other recent correspondence relating to your motor policy.
34. When trying to register I get the error ‘Invalid Renewal’. Why is this?
The renewal date for a policy can be found on your current policy schedule or your certificate of motor insurance. The renewal date is the next renewal date not the last and therefore should always be in the future. You need to click on the button and select the appropriate date from the calendar that appears.
35. When trying to register I get the error ‘Invalid Postcode’. Why is this?
You need to key in the full postcode that relates to your business address, which has been advised to us. The postcode we hold on our policy is detailed on your policy schedule and should be entered with a space between in it. E.g. (SW16 5JL).
Password problems
36. Is the username case sensitive?
No
37. How long should the password be?
The password should be a minimum of 6 characters long and should contain at least one number.
38. How often does the password expire?
The password expires every 90 days.
39. Is the password case sensitive?
Yes.
40. What can I do if I have forgotten my password?
By clicking on 'Forgot your password?' underneath the 'login now' button and providing one of your memorable data entries you will receive a new password by email.
41. I would like to change my password?
Enter 'Manage You Account' by selecting the bar on the left-hand side of the vehicle schedule page. You can update your password by selecting the 'Change Password' bar on the left-hand side of the page. You will then need to enter your old password and your new password and click on change password to update.
42. I pre-registered for the new site, however, I have not received my new username or password?
Your new username and password will have been emailed to the address entered on the pre-registration page. If you have not received the email, please contact the MIDHelpdesk.
43. I did not pre-register for the new site, how can I set up access?
You can click on 'apply' and set up access straight away.
44. Should each user have an individual username and password?
Yes. To be able to manage your account and use the facilities for forgotten password you will need to have individual access to an email address. Individual access will also provide a full audit trail for all transactions processed.
45. We are unable to set up access for multiple users to the site using a communal email address.
To ensure security of the site, access can only be granted to one person per email address and therefore multiple accesses to a communal email address will not be possible.