Claims START

A 24-hour claims service designed to provide a swift and helpful response to help you through making a motor claim.

After an Accident

In the Event of an Accident:

• Obtain the name, address and telephone number of:
  - Any other driver(s) involved.
  - Any other person(s) involved.
  - Any witnesses.

• Also the other driver(s):
  - Vehicle registration number.
  - Name of his/her insurer.
  - Motor insurance certificate number (if available).

• Phone claims START:
  - Private Car and Commercial Vehicle: 0845 6000 676
  - Motor Fleet and Commercial Motor: 0800 587 5858
  - Third Party claimant: 0845 6050 066

• When telephoning have the following information to hand:
  - Policy number and Policyholder name.
  - Vehicle registration.

Approved Repairers

• Once you have notified claims START of the accident, an Approved Repairer will contact you to arrange repairs of your vehicle.*
• Repair estimates are not required.
• Allianz Approved Repairer's are a nationwide network of professional vehicle repairers, providing high standards of workmanship and customer service.
• Free courtesy car/vehicle.*
• Free collection and delivery of your vehicle.*
• Priority service and speedy repairs.
• Five year guarantee on all repairs.
• Free wash and vacuum

* For vehicles up to 3.5 tonnes gross vehicle weight.

Vehicle Recovery

• If your vehicle cannot be driven following an accident, we will arrange for it to be taken to the nearest Allianz Approved Repairer.
• If the damage is covered by your policy, the cost will be paid by us.
• If you are not insured for the damage (ie if your policy is Third Party or Theft), you will be responsible for the recovery charge.
• Regardless of your cover, we will make the arrangements for you and ensure all charges are kept to a minimum.

Windscreen Damage

• Phone claims START for all emergency glass repair or replacement, 24 hours a day, anywhere in the UK.
• If you have comprehensive cover at the time of the repair, simply produce your Certificate of Insurance and the cost will be billed to Allianz less any windscreen excess.
• No excess applies to windscreen repairs and therefore this option is strongly recommended.  Repairs do however need to be done immediately as any minor damage can quickly deteriorate.
• If your policy does not cover windscreen damage, you will still receive a substantial discount off stock items at the time of replacement, but you will be required to pay the invoice at the time of fitting.

Third Party Damage

• Give the Third Party a copy of the claims START Contact Card which was supplied to you when you took out the policy renewal and ask them to phone claims START.
• We will assess their liability and if appropriate, arrange to have their car repaired.
• You must also phone claims START to report the accident.

Legal Helpline

• You are entitled to use our Lawphone service which gives you advice on any motor or business related legal matter.
• This service is available 24 Hours a day:
  
  - England and Wales 0870 241 4140
  - Scotland 0141 221 8878

For more information on Claims START or our motor claims service, please contact your broker.