- How do I access the Allianz Invoice matching site?
- Why do I get an error when I try to access the Invoice matching site?
- Why do I need to enter the Vehicle Number, Claim Number and Assessment Number?
- Why can I not use this facility for Total Loss fess?
- Can Cornhill Direct details be accessed?
- Why do I get an error message saying that the claim reference is invalid?
- I have entered the correct claim number as authorised by the engineer and I still receive an error message
- When entering the details on the Home Page, are the boxes case sensitive?
- Why do I get an error message saying that the assessment number is incorrect?
- How do I access the invoice details when I have entered the vehicle, claim and assessment details?
- What do I do if the figures don’t match the engineer’s final authority?
- If the invoice matches how do I get payment?
- Why can I not accept payment directly from the Invoice Data Capture screen?
- Why do I get an error message saying that Authentication has failed?
- How do I return to the Input/ Home page?
- Is it possible to select a list of all outstanding jobs instead of having to enter each claim individually?
- Why is the VAT deducted from the individual sections of the invoice on screen?
- Has the invoice process changed for VATEX policyholders?
- How do I invoice for storage and recovery charges?
- Why does the system take me to the Engineer’s report list page if the Assessment number is correct but the claim number/vehicle number is incorrect?
- Can I access other areas of the Imarket site?
- Now that Allianz are auto populating the Audatex estimate and there is no requirement for the claim number to have the forward slashes, why do I have to enter the claim number with them?
- Will Third Party vehicle details be available for display?
- How do I add a question to the FAQ list?
How do I access the Allianz Invoice matching site?
After the I-market log-on you will reach the following page
Select the Accounts option from the list on the left hand of the page. From the drop-down list select Accounts Enquiry which will take you to the following page
The Allianz Invoice site can be accessed by selecting the link. It is advised that this is saved as a favourite by clicking on the icon. The link will then show in My Favourites and can be accessed from the Imarket Products and Services page
Why do I get an error when I try to access the Invoice matching site?
The site uses pop-up’s and if the pop-up blocker is active on your PC this needs to be turned off to enable access to the site
Why do I need to enter the Vehicle Number, Claim Number and Assessment Number?
A vehicle may be the subject of more than one claim. To ensure that you access the correct details all the information is required
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Why can I not use this facility for Total Loss fess?
Total loss invoices need to be sent to the Salvage Unit, 57 Ladymead Guildford GU1 1DB in the usual way. These costs are authorised by the inspecting engineer with the notes section of the assessment and these details are not displayed on this site
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Can Cornhill Direct details be accessed?
Yes the assessment details can be displayed on this site
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Why do I get an error message saying that the claim reference is invalid?
The claim number must be entered in the correct format, i.e. WG/1/--/123456. If the reference is entered without the / or the correct spacing this will result in the error message
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I have entered the correct claim number as authorised by the engineer and I still receive an error message
There maybe instances where the assessment has been authorised under an incorrect claim number. Please check that the claim number is in the correct format and has 6 figures after the last /. If your final authority contains the incorrect claim number please contact the image engineers to re-authorise under the correct reference
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When entering the details on the Home Page, are the boxes case sensitive?
No, you can enter the details in upper or lower case
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Why do I get an error message saying that the assessment number is incorrect?
Ensure that numbers are not typed in alphabetically
How do I access the invoice details when I have entered the vehicle, claim and assessment details?
From the Engineer’s report list page, just select any field and the invoice details will be displayed
What do I do if the figures don’t match the engineer’s final authority?
The image unit needs to be contacted and the figures checked. Following this discussion the correct figures should be agreed and the engineer will re-submit the report if required.
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If the invoice matches how do I get payment?
The invoice needs to be submitted in the usual way to ACIS where the payment will be processed
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Why can I not accept payment directly from the Invoice Data Capture screen?
We are currently developing the system to provide this service. This initial stage is a look-up facility only to ensure that when the invoice is submitted the payment process will be not be delayed do to invoice mis-matching
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Why do I get an error message saying that Authentication has failed?
If the site is not accessed for 45 minutes it will time out. You need to log back onto Imarket to proceed
How do I return to the Input/ Home page?
From any area of the site select the Home option and this will return you to the home page
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Is it possible to select a list of all outstanding jobs instead of having to enter each claim individually?
Not currently however in Phase 2 there will be a facility for you to do this
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Why is the VAT deducted from the individual sections of the invoice on screen?
This is system generated; the VAT total will be the same as the final authorisation
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Has the invoice process changed for VATEX policyholders?
No, there is no change to the process. The invoice will still be paid in full to you, a separate invoice will need to be raised for the VAT and Excess and sent for payment in the usual way
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How do I invoice for storage and recovery charges?
The invoice will need to be sent to the Motor Damage Unit, 57 Ladymead, Guildford GU1 1DB, with the original invoice in order for this payment to be made
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Why does the system take me to the Engineer’s report list page if the Assessment number is correct but the claim number/vehicle number is incorrect?
This is currently under investigation
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Can I access other areas of the Imarket site?
Imarket has been developed primarily as a Broker tool. There are some areas of the site that will be available to the repairer however these will initially relate to Allianz.
Now that Allianz are auto populating the Audatex estimate and there is no requirement for the claim number to have the forward slashes, why do I have to enter the claim number with them?
Our internal claim system will not recognise the claim reference without the // formatting. Your assessment goes through an internal process to correctly format the claim number to reach our claims screens
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Will Third Party vehicle details be available for display?
Yes, Third Party cases are available to view
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How do I add a question to the FAQ list?
If you wish to submit a question to the FAQ list, please submit this to Jane Riley for inclusion – jane.riley@allianz.co.uk
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